Get a negative review answered before it sits there too long
Every hour, WebRun opens Judge.me, checks for any new review rated 2 stars or below across your connected stores, drafts a public response addressing the complaint and leaves it unpublished, creates a Trello card so the team knows it needs a decision, and notifies Microsoft Teams so it doesn't sit unanswered.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I make sure negative reviews get a response before they sit too long?
WebRun checks Judge.me every hour for any new review rated 2 stars or below, drafts a public response for you to review, creates a Trello card, and notifies your team in Microsoft Teams. Nothing gets published without you, but no negative review sits unanswered long enough to hurt your storefront's reputation.
- Negative reviews get a draft response within the hour they post
- The team sees exactly which reviews need a decision on one board
- Nothing publishes to your storefront without a human review first
Built for Shopify store owners · WooCommerce store owners · ecommerce customer service teams · brand reputation managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
judge.mein a real browser with your saved login - no setup, no API keys. -
1
Judge.me - check for new negative reviews and draft a response
judge.me
WebRun opens Judge.me to check for new negative reviews and draft a response. - Open Judge.me and check for any new review rated 2 stars or below
- Read the complaint and the product it relates to
- Draft a public response addressing the complaint and leave it unpublished
Done when Every new negative review has a draft response ready for review.
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2
Trello - create a response card
trello.com How to Automate Trello
WebRun opens Trello to create a response card. - Create a card for each negative review with the rating and product
- Note that a draft response is ready in Judge.me
- Move the card to Done once the response is published
Done when Every negative review has a Trello card.
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3
Microsoft Teams - alert the team
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to alert the team. - Notify the team naming the product and the rating of the new review
- Link to the Trello card in the message
- Skip the message if there's no new negative review
Done when The team has been alerted about every new negative review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it publish a response without me?
No. WebRun only drafts a public response and leaves it unpublished in Judge.me. Publishing it, or rewriting it, is still your decision.
What counts as a negative review worth flagging?
Any new review rated 2 stars or below. Higher rated reviews don't generate a card or a draft response.
Does it work across multiple connected stores?
Yes. It checks every store connected to your Judge.me account, so a negative review doesn't get missed just because it landed on a smaller storefront.
Related templates
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