Recover bikes sitting uncollected in your workshop
Every morning, WebRun opens Lightspeed Retail, finds repairs that were marked ready more than three days ago and remain uncollected, drafts a polite follow-up notice for each customer in Gmail, and posts a Slack list so your team can clear workshop space without chasing anyone manually.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically follow up with customers who have not collected their repaired bike?
Every morning, WebRun checks Lightspeed Retail for completed repairs that have been waiting more than three days uncollected, drafts a polite follow-up notice for each customer in Gmail, and posts a prioritised list to Slack. Staff review and send the drafts, freeing up workshop space without manual chasing.
- Workshop space is freed faster without staff manually chasing every customer
- Long-waiting jobs are flagged first so staff can prioritise the most overdue collections
- No reminder goes to a customer without a staff member reviewing it first
Built for bike shops · bicycle service managers · workshop technicians · cycling retailers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
cloud.lightspeedhq.comin a real browser with your saved login - no setup, no API keys. -
1
Lightspeed Retail - find repairs ready but uncollected
lightspeedhq.com How to Automate Lightspeed Retail
WebRun opens Lightspeed Retail to find repairs ready but uncollected. - Open Lightspeed Retail and filter repair tickets to jobs with status Ready that were last updated more than 3 days ago
- Capture the customer name, email, job number, bike description, and days since the ready notification
- Skip jobs that already had a collection reminder sent today
Done when Every uncollected repair past the collection window is listed with full customer and job details.
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2
Gmail - draft polite collection reminder
gmail.com How to Automate Gmail
WebRun opens Gmail to draft polite collection reminder. - Draft a polite, on-brand collection reminder for each customer, naming their bike and days since it was ready
- Include your shop address, hours, and a note about any storage policy you have
- Save each draft in Gmail for staff review - do not send automatically
Done when A draft collection reminder is waiting in Gmail for every uncollected repair.
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3
Slack - post uncollected repair list for staff
slack.com How to Automate Slack
WebRun opens Slack to post uncollected repair list for staff. - Post a morning list to the service channel showing all uncollected repairs, sorted by days waiting
- Flag jobs waiting longer than seven days so staff can prioritise those conversations
- Staff review and send the Gmail drafts at their discretion
Done when Staff have a prioritised uncollected repair list in Slack every morning.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send collection reminders to customers automatically?
No. WebRun drafts every reminder and saves it in Gmail. A staff member must review and send it before the customer sees anything.
How many days does it wait before flagging a repair as uncollected?
The default is 3 days after the ready notification. You can ask WebRun to use a different threshold to match your shop policy.
What if a customer already responded and arranged collection?
Staff should update the ticket status in Lightspeed Retail when a customer confirms. WebRun only processes jobs still showing Ready with no recent activity, so updated tickets are skipped.
Related templates
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