Hand off on-call from xMatters with a clean board
Every night at shift change, WebRun opens xMatters, reviews currently open signals and anything resolved in the last 24 hours, posts a handoff summary to Microsoft Teams, and updates the on-call Trello board so every open item is assigned to the incoming engineer with its current status.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I make xMatters on-call handoffs clean and consistent?
WebRun reviews xMatters at every shift change, summarizing open signals and anything resolved in the last 24 hours to Microsoft Teams, and updates the on-call Trello board so every open item is assigned to the incoming engineer. On-call responsibility then transfers with a written summary and a current board, not a verbal handoff that depends on memory.
- Every handoff comes with a written summary and an updated board
- Incoming on-call engineers start their shift already briefed
- Resolved items get archived automatically instead of cluttering the board
Built for Site reliability teams · on-call engineers · IT operations teams · enterprise incident response teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.xmatters.comin a real browser with your saved login - no setup, no API keys. -
1
xMatters - review signal status
xmatters.com
WebRun opens xMatters to review signal status. - Open xMatters and review currently open signals
- Review signals resolved in the last 24 hours
- Note the severity and current status of each open signal
Done when Every open signal and yesterday's resolved signals are recorded with severity and status.
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2
Microsoft Teams - post the handoff summary
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to post the handoff summary. - Post the handoff summary to the on-call Microsoft Teams channel
- Summarize each open signal with its severity and status
- List signals resolved in the last 24 hours for context
Done when The team has tonight's handoff summary in Teams.
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3
Trello - update the on-call board
trello.com How to Automate Trello
WebRun opens Trello to update the on-call board. - Open the On-Call Handoff Trello board
- Update or create a card for each open signal assigned to the incoming on-call engineer
- Archive cards for anything resolved in the last 24 hours
Done when The Trello board reflects every open item assigned to the incoming on-call engineer.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun close or action any signal itself?
No. It only summarizes current status and updates the tracking board. Resolving, escalating, or actioning any signal stays with the on-call engineer.
What if there are no open signals at handoff?
The Teams summary still posts, confirming a clean handoff with no open items, so the incoming engineer always gets a clear status either way.
Does the Trello board carry over old, resolved items?
No. Anything resolved in the last 24 hours is archived off the board, so the incoming engineer only sees what is actually still open.
Related templates
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