Re-engage urgent care no-show patients before they fall through the cracks
Every morning, WebRun opens Solv and pulls all appointments that were marked no-show the prior day. For each patient, it drafts a brief re-engagement SMS via Twilio and holds the draft for staff review. It then logs the full no-show list to Google Sheets with appointment details and reason codes so your team can prioritize who to contact first.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I follow up with urgent care patients who did not show up for their appointment?
WebRun pulls yesterday's no-show appointments from Solv each morning, drafts a brief re-engagement SMS via Twilio for each patient, and logs every no-show to Google Sheets with reason codes. All draft messages are held for staff review and approval. No patient is contacted until your team explicitly signs off on each message.
- No no-show patient falls through the cracks because every case is logged and drafted for outreach each morning
- Staff approve each message before it reaches a patient, keeping full control over all outreach
- Google Sheets log lets your team track no-show trends and outreach outcomes over time
Built for urgent care front desk teams · urgent care clinic managers · urgent care operations staff · urgent care medical directors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.solvhealth.com/provider-loginin a real browser with your saved login - no setup, no API keys. -
1
Solv - pull yesterday's no-show appointments
solvhealth.com
WebRun opens Solv to pull yesterday's no-show appointments. - Open Solv and filter appointments to yesterday's date range
- Identify all appointments with a no-show status
- Capture the patient name, appointment time, visit reason, and any reason code recorded
- Note the patient mobile number on file for each no-show
Done when All of yesterday's no-show appointments are listed with patient contact details and reason codes.
-
2
Twilio - draft re-engagement messages for staff review
twilio.com How to Automate Twilio
WebRun opens Twilio to draft re-engagement messages for staff review. - For each no-show patient, draft a brief, friendly SMS inviting them to reschedule
- Do not include any clinical or appointment details that could be considered protected health information in the draft
- Hold every draft message in the review queue for staff approval. Do not send any message to a patient without explicit staff sign-off
- Flag patients with no mobile number on file so staff can arrange alternate outreach
Done when A draft re-engagement message exists for each no-show patient. No message has been sent.
-
3
Google Sheets - log no-shows with reason codes
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log no-shows with reason codes. - Open the no-show tracking sheet and append a new row for each no-show from yesterday
- Record the patient identifier, appointment date and time, visit reason, reason code, and draft message status
- Mark each row as pending staff review so your team knows which drafts are awaiting approval
Done when Every no-show from yesterday is logged in Google Sheets with its details and outreach status.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun send re-engagement messages to no-show patients automatically?
No. Every message is a draft only and must be approved by staff before it is sent. WebRun holds all outreach in a review queue so your team controls every patient contact. No message is released without explicit sign-off.
What information does the draft message include?
The draft is a brief, friendly invitation to reschedule and does not include clinical details or protected health information. Staff can review and personalise each draft before approving it for delivery.
How does the Google Sheets log help the team manage follow-up?
Each row captures the patient identifier, appointment date, visit reason, reason code, and draft status, so staff can sort by priority, track which patients have been contacted, and spot patterns in no-show reasons over time.
Related templates
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