Request reviews from guests after every tour
Every morning, WebRun opens FareHarbor and finds tours that completed yesterday, drafts a warm, personalised review-request email for each guest with a direct link to Google or TripAdvisor, logs outreach in a Google Sheet, and queues all drafts in Gmail for your review before they are sent.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically ask tour guests for a review after their experience?
Every morning, WebRun checks FareHarbor for tours completed the day before, drafts a personalised review-request email for each guest with a direct link to Google and TripAdvisor, and logs all outreach to Google Sheets. Drafts are queued in Gmail for operator approval before anything is sent to guests.
- Review requests go out the morning after every tour, while the experience is fresh
- No guest is contacted twice thanks to the outreach log
- Operators spend seconds approving, not minutes writing individual emails
Built for tour operators · activity guides · adventure tourism companies · tour booking managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
fareharbor.comin a real browser with your saved login - no setup, no API keys. -
1
FareHarbor - find yesterday's completed tours
fareharbor.com
WebRun opens FareHarbor to find yesterday's completed tours. - Open FareHarbor and filter bookings to tours completed yesterday
- Capture each guest's name, email, tour name, and guide name
- Skip any guests already contacted for a review or who have already left one
Done when All eligible completed-tour guests are identified with name and email.
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2
Google Sheets - log review outreach
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log review outreach. - Open the review-outreach log sheet
- Append a row for each guest with tour name, completion date, and outreach status set to Pending
- Flag any guests who were previously contacted to avoid duplicates
Done when Every eligible guest is logged with Pending status in the outreach tracker.
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3
Gmail - draft personalised review requests
gmail.com How to Automate Gmail
WebRun opens Gmail to draft personalised review requests. - Draft a warm, on-brand review-request email for each guest, mentioning the tour name and guide
- Include a direct link to your Google Business profile and TripAdvisor listing
- Keep the ask brief and personal, referencing the specific experience
- Leave all drafts unsent in Gmail for operator approval before sending
Done when One review-request draft per guest is ready in Gmail for operator review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to guests automatically?
No. Every review request is drafted and held in Gmail for your review. You approve and send the batch, so nothing reaches a guest without your sign-off.
Can it link to both Google and TripAdvisor in the same email?
Yes. You provide the review links for each platform when you set up the workflow, and WebRun includes both in every draft so guests can choose where to leave their feedback.
How does it avoid emailing the same guest twice?
It checks the Google Sheets outreach log before drafting. Any guest already marked as contacted is skipped, so repeat requests are prevented across runs.
Related templates
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