Respond fast to a bad review before it sits public and unanswered
Every morning, WebRun opens Reviews.io, checks for any new 1 or 2 star review, posts it to Telegram with the customer's complaint, drafts a suggested reply left unposted for your approval, and texts you through Twilio if a review is severe enough to need same hour attention.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I respond fast to a bad review before it sits unanswered?
WebRun checks Reviews.io every morning for new 1 and 2 star reviews, posts each one to Telegram with a suggested reply drafted for your approval, and texts you through Twilio if a review looks urgent. Nothing posts publicly on its own, so a bad review gets a fast, human approved response instead of sitting unanswered for days.
- Bad reviews get a drafted response within the hour, not days later
- Urgent reviews reach you by text immediately
- Every reply stays human approved before it goes public
Built for ecommerce customer service teams · brand reputation managers · DTC brands · small business owners
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
reviews.ioin a real browser with your saved login - no setup, no API keys. -
1
Reviews.io - check for new low rated reviews
reviews.io
WebRun opens Reviews.io to check for new low rated reviews. - Open Reviews.io and list reviews submitted since the last check
- Filter to 1 and 2 star ratings
- Read the complaint in each
Done when Every new low rated review has been read.
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2
Telegram - post the review and a draft reply
telegram.org How to Automate Telegram
WebRun opens Telegram to post the review and a draft reply. - Post the review text and rating to the team channel
- Draft a suggested, on brand reply addressing the complaint
- Leave the reply as a draft, never post it without approval
Done when Every low rated review has a draft reply ready for approval.
-
3
Twilio - text for anything urgent
twilio.com How to Automate Twilio
WebRun opens Twilio to text for anything urgent. - Check if the review mentions a safety issue or threatens escalation
- Send a text flagging it as urgent
- Only send one text per review
Done when A text has gone out for any review needing same hour attention.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post a reply to the review without me?
No. WebRun only drafts a suggested reply and leaves it unposted. You review, edit if needed, and post it yourself in Reviews.io.
How does it decide a review needs a text?
Any 1 or 2 star review that mentions a safety issue or a threat to escalate publicly triggers the text, so it gets seen fast.
Does it draft the same reply for every review?
No. Each draft addresses the specific complaint in that review, so it reads like a real response, not a template.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.