Request a Google review from patients after a completed visit
Every evening, WebRun opens Eyefinity, finds patients whose appointment status was marked complete today, drafts a personalized Google review request for each via Weave, and posts a Slack digest so staff can review and approve every message before it is sent.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically ask optometry patients for a Google review after their visit?
WebRun checks Eyefinity every evening for appointments completed that day, drafts a personalized Google review request for each eligible patient inside Weave, and posts a Slack summary so staff can approve every message before it is sent. Patients with open complaints are excluded automatically, keeping outreach appropriate.
- Every completed visit triggers a same-day review request draft, maximizing response rates
- No review request reaches a patient without staff approval
- Patients with complaints are automatically excluded from review outreach
Built for optometry practice owners · practice managers · independent eye care clinics · optical front desk
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.eyefinity.comin a real browser with your saved login - no setup, no API keys. -
1
Eyefinity - find today's completed appointments
eyefinity.com
WebRun opens Eyefinity to find today's completed appointments. - Open Eyefinity and load today's appointment schedule
- Filter for appointments marked as checked out or completed
- Exclude new patients or patients with an open complaint or service issue note
- Capture each patient's name and preferred contact method
Done when All patients who completed a visit today are listed and ready for review request drafting.
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2
Weave - draft a Google review request for each patient
getweave.com
WebRun opens Weave to draft a Google review request for each patient. - For each eligible patient, draft a friendly Google review request via Weave text or email
- Address the patient by first name and include your practice's Google Business review link
- Keep the message short, warm, and non-pressuring
- Leave every message as a draft in Weave. Do not send without staff approval
Done when A draft review request is staged in Weave for every eligible completed-visit patient.
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3
Slack - notify staff to review and approve
slack.com How to Automate Slack
WebRun opens Slack to notify staff to review and approve. - Post a Slack digest with today's completed visit count and the number of review requests staged
- Remind staff to log in to Weave and approve drafts before end of day
Done when Staff have a Slack notification with the draft count and a prompt to approve.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send review requests to patients automatically without staff approval?
No. Every review request is staged as a draft in Weave and held until a staff member reviews and approves. Nothing is sent to a patient without explicit human sign-off.
What if a patient had a poor experience or raised a complaint?
Patients with an open complaint or service issue note in Eyefinity are excluded from the draft batch automatically. Staff can also remove any individual draft before approving.
Does it post any reviews on behalf of the practice?
No. WebRun drafts outreach messages to patients asking them to leave a review. It does not post, respond to, or modify any Google Business reviews directly.
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