Catch shop reports stalling past their editing deadline
Every few hours, WebRun opens SASSIE, finds shop reports that were submitted but still sit unedited past your turnaround window, and posts a Slack alert to your editing lead naming each report and how far overdue it is, so nothing quietly slips past a client's reporting deadline.
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How do I catch mystery shop reports that are stuck waiting on an editor?
WebRun checks SASSIE every few hours for submitted shop reports still sitting in Pending Edit past your turnaround window, and posts a Slack alert to your editing lead naming each report, its client, and how many hours overdue it is, so a stalled edit never quietly slips past a client's reporting deadline.
- Stalled edits surface within hours, not at the end of the week
- The editing lead sees exactly how overdue each report is
- Reports drop off the alert automatically once an editor actions them
Built for mystery shopping companies · report editing teams · QA leads · client program managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
sassieshop.comin a real browser with your saved login - no setup, no API keys. -
1
SASSIE - find reports past the editing turnaround window
sassieshop.com How to Automate SASSIE
WebRun opens SASSIE to find reports past the editing turnaround window. - Open SASSIE and list submitted reports still in Pending Edit status
- Compare each submission time against your editing turnaround window
- Keep only reports that have exceeded the window
- Capture the shopper, client, shop, and hours overdue for each
Done when Every report stalled past its editing turnaround window is identified.
-
2
Slack - alert the editing lead
slack.com How to Automate Slack
WebRun opens Slack to alert the editing lead. - Post an alert to the editing channel listing every overdue report
- Sort by hours overdue so the oldest stall surfaces first
- Tag the editing lead so the alert does not go unseen
Done when The editing lead has a live list of every report stalled past turnaround.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it edit or approve the report itself?
No. WebRun only finds reports sitting past your turnaround window and alerts your editing lead. Every edit and approval still happens in SASSIE by a person.
How is the turnaround window set?
You set the hours your team targets for editing a submitted report, and WebRun compares each report's submission time against it to find what has stalled.
Will the same report keep alerting once it is flagged?
Yes, until an editor moves it out of Pending Edit status. It reads the live status in SASSIE each run, so it keeps surfacing until someone actions it.
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