Get instant alerts when LTL shipments fall behind schedule
Every hour, WebRun queries SMC3 for any LTL shipment that has fallen behind its published transit time, posts a delay exception alert to the operations Slack channel, and sends an SMS via Twilio to the account manager assigned to each affected shipment.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I get real-time alerts when LTL shipments are delayed or have transit exceptions?
WebRun queries SMC3 every hour to detect LTL shipments that have fallen behind their published transit commitment, posts a real-time delay exception alert to your operations Slack channel for every flagged shipment, and sends an SMS via Twilio to the account manager for any delay rated critical so the right person is notified within the hour and can act before the customer calls.
- Every transit exception is surfaced in Slack within the hour it is detected
- Account managers get an SMS for critical delays before the customer calls
- Operations team can act on delay information while the shipment is still in transit
Built for LTL shippers · 3PLs · freight brokers · operations managers · account managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.smc3.comin a real browser with your saved login - no setup, no API keys. -
1
SMC3 - detect transit exceptions and delayed shipments
smc3.com How to Automate SMC3
WebRun opens SMC3 to detect transit exceptions and delayed shipments. - Query SMC3 CarrierConnect for all active LTL shipments every hour
- Compare current status against the published transit time commitment for each carrier and lane
- Identify any shipment that is late against its estimated delivery date or has a carrier exception code
Done when Every newly delayed or exception-flagged shipment since the last run is identified.
-
2
Slack - post delay exception alert to ops channel
slack.com How to Automate Slack
WebRun opens Slack to post delay exception alert to ops channel. - Post a delay exception alert to the operations Slack channel for each newly flagged shipment
- Include PRO number, carrier, origin, destination, expected delivery, and current status
- Add a severity tag based on hours past estimated delivery: warning for 2 to 8 hours, critical for over 8 hours
Done when An exception alert is posted to Slack for every newly delayed shipment in this run.
-
3
Twilio - send SMS to the assigned account manager
twilio.com How to Automate Twilio
WebRun opens Twilio to send SMS to the assigned account manager. - Send an SMS via Twilio to the account manager assigned to each critical delay
- Include the PRO number, carrier, and new estimated delivery in the message
- Only send SMS for delays rated critical (over 8 hours past EDD) to avoid alert fatigue
Done when The account manager for every critical delay has received an SMS alert.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it notify the customer automatically when a shipment is late?
No. WebRun alerts your internal team in Slack and the assigned account manager via SMS. Any outreach to the customer is handled by the account manager after reviewing the situation.
How does it decide when a shipment is late?
It compares the current status against the transit time standard in SMC3, which carries carrier-published delivery commitments for each origin-destination lane.
Can I suppress alerts for shipments I already know about?
Yes. You can mark a shipment as acknowledged in the ops log and WebRun will skip it on future runs until the status changes again.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.