Work through the comments coming back on your posts
Every morning, WebRun opens Loomly, reads the interactions pulled in from your connected accounts, picks out the comments and messages with no reply yet, drafts a suggested response for each in Gmail, and posts the queue to Slack grouped by account so nothing public sits ignored.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I keep on top of unanswered social comments in Loomly?
WebRun opens Loomly every morning, reads the interactions coming back from your connected social accounts, and picks out the comments with no reply yet. It drafts a suggested response for each in Gmail and posts the queue to Slack by account, so nothing public sits ignored.
- Unanswered comments are queued by account every morning
- Every reply arrives pre-drafted and waiting for approval
- Complaints are flagged for a human before anything goes public
Built for social media managers · community managers · marketing agencies · in-house brand teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.loomly.comin a real browser with your saved login - no setup, no API keys. -
1
Loomly - collect unanswered interactions
loomly.com
WebRun opens Loomly to collect unanswered interactions. - Open Loomly and go to the interactions coming in from your connected accounts
- Capture every comment or message with no reply recorded against it
- Note the connected account, the post it sits under, and how long it has waited
- Read the comment text so the tone of the reply can match it
Done when Every unanswered comment and message is listed with its account and age.
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2
Gmail - draft a reply for each
gmail.com How to Automate Gmail
WebRun opens Gmail to draft a reply for each. - Draft one internal Gmail message holding a suggested reply for each unanswered comment
- Write each suggestion in your brand voice with the original comment quoted above it
- Mark anything that reads like a complaint or a refund request for a human to handle
- Leave every draft unsent. WebRun never publishes a public reply
Done when Suggested replies are drafted in Gmail and left for review.
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3
Slack - post the morning queue
slack.com How to Automate Slack
WebRun opens Slack to post the morning queue. - Post the morning queue to your social channel, grouped by connected account
- Put the oldest and the most negative comments first
- Link each item to the post in Loomly and to the Gmail draft
- Note how many interactions were already answered overnight
Done when The social channel has this morning's reply queue.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to comments publicly on its own?
No. Every suggested reply is drafted in Gmail and left unsent, and nothing is posted to a social account. A person reads the draft, edits it, and publishes the reply in Loomly.
How does it decide what needs a human?
Comments that read like a complaint, a refund request, or a legal or safety issue are marked for a human at the top of the queue, with the drafted reply kept as a starting point rather than a suggestion to send.
What about comments a teammate already answered?
WebRun reads the live reply status in Loomly each morning, so anything answered overnight is skipped and the queue only holds interactions that are genuinely still waiting.
Related templates
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