Keep your Khoros cases and Trello board in sync
Every morning, WebRun opens Khoros, checks every open case against the cards already on your Trello escalation board, moves cards for cases that were resolved, adds a new card for any escalated case missing from the board, and posts the reconciliation summary to Microsoft Teams.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I keep my Khoros case queue and Trello escalation board in sync?
WebRun checks every open Khoros case every morning against the cards already on your Trello escalation board, closes out cards for resolved cases, adds a new card for anything escalated but missing, and posts the reconciliation summary to Microsoft Teams. It never resolves a case itself, leaving that to your support team.
- The escalation board never drifts out of sync with actual case status
- Long-open cases get flagged before they're forgotten
- Support leads see the diff without manually cross-checking two systems
Built for Customer support teams · social care teams · community managers · enterprise support operations
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.khoros.comin a real browser with your saved login - no setup, no API keys. -
1
Khoros - check open cases
khoros.com
WebRun opens Khoros to check open cases. - Open Khoros and list every currently open case
- Note which cases are marked escalated or high priority
- Record the status and owner for each
Done when Every open Khoros case has its current status recorded.
-
2
Trello - reconcile the escalation board
trello.com How to Automate Trello
WebRun opens Trello to reconcile the escalation board. - Open the escalation board in Trello
- Move the card to Done for any case now resolved in Khoros
- Add a new card for any escalated case missing from the board
Done when The Trello board matches the current state of Khoros cases.
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3
Microsoft Teams - report the diff
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to report the diff. - Post a short reconciliation summary to the support channel
- List cards closed and cards newly added
- Flag any case that has been open unusually long
Done when The team has today's reconciliation summary in Teams.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun close or resolve cases itself?
No. It only reads case status in Khoros and updates the Trello board to match. Actually resolving a case is still done by your support team.
What happens to a card if a case reopens?
The next run catches the status change and moves the card back onto the active board, so the two systems stay aligned.
Does it create duplicate cards?
No. It only adds a card for a case that has no existing card, and otherwise updates the one already there.
Related templates
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