Chase stalled ID.me verifications before they block access
Every Monday, WebRun opens ID.me, finds verification requests still pending after 3 days, logs each stalled request as a Trello card, and reminds the requester's manager in Microsoft Teams to help them finish verifying.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I chase stalled ID.me identity verifications before they block access?
WebRun checks ID.me every Monday for verification requests still pending after 3 days, logs each stalled request as a Trello card with its wait time, and messages the requester's manager in Microsoft Teams to help them finish. It never submits documents itself, so verification stays a human, in person step.
- No verification request stalls unnoticed past 3 days
- Managers get a direct nudge to help their report finish
- WebRun never touches identity documents or submits on anyone's behalf
Built for HR teams · IT admins · benefits administrators · onboarding teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
id.mein a real browser with your saved login - no setup, no API keys. -
1
ID.me - find stalled verifications
id.me
WebRun opens ID.me to find stalled verifications. - Open the ID.me verification requests view
- Filter to requests still pending after 3 days
- Note the requester's name and how long verification has been stuck
Done when Every request pending more than 3 days is listed with its wait time.
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2
Trello - log a chase card
trello.com How to Automate Trello
WebRun opens Trello to log a chase card. - Open the verification tracking board in Trello
- Add a card for each stalled request with the wait time
- Move any request that has since completed to the Done list
Done when Every stalled request has a Trello card and the board reflects current status.
-
3
Microsoft Teams - remind the manager
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to remind the manager. - Message the requester's manager in Microsoft Teams with the stalled request
- Ask them to help the requester finish the ID.me verification steps
- Never attempt the verification or submit documents on the requester's behalf
Done when Every manager with a stalled report has been messaged this run.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun complete or submit a verification for someone?
No. WebRun never submits documents or answers identity questions on anyone's behalf. It only flags who is stuck and reminds their manager to help.
How long does a request have to be pending before it's chased?
More than 3 days. That gives normal processing time to clear before it becomes a chase item on the board.
Does WebRun see or store identity documents?
No. It only reads the request's status and wait time in ID.me, never the underlying documents or personal identity data submitted.
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