Chase overdue borrower payments before accounts roll to the next bucket
Every morning, WebRun opens RouteOne, identifies borrowers in the early delinquency window of 3 to 29 days past due, drafts a personalized SMS reminder per account via Twilio for your servicing team to review and approve, and logs every outreach attempt to a Google Sheet for compliance records.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically draft payment reminders for early-stage delinquent borrowers?
WebRun opens RouteOne every morning, finds every borrower who is 3 to 29 days past due, and drafts a personalized SMS payment reminder per account via Twilio for your servicing team to review and approve. Each outreach attempt is logged to a Google Sheet for compliance records, keeping early delinquency from rolling to the next bucket.
- Early delinquent accounts get a personalized payment reminder drafted within 24 hours of reaching the 3-day past-due window
- Borrowers who paid overnight are excluded automatically so the team never contacts a current account
- Every outreach attempt is logged for compliance with date, channel, and team approval status
Built for auto lenders · loan servicing teams · collections departments · credit unions
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.routeone.comin a real browser with your saved login - no setup, no API keys. -
1
RouteOne - identify early-stage delinquent accounts 3 to 29 days past due
routeone.com How to Automate RouteOne
WebRun opens RouteOne to identify early-stage delinquent accounts 3 to 29 days past due. - Open RouteOne and filter the portfolio to accounts that are 3 to 29 days past due
- Capture the account number, borrower name, mobile number, amount past due, and due date for each
- Skip any account that already received an outreach attempt in the past 5 days
Done when Every early-stage delinquent account not recently contacted is listed with its payment details.
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2
Google Sheets - log accounts and prior outreach history
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log accounts and prior outreach history. - Open the Payment Outreach Log and upsert a row for each account
- Record the amount past due, days past due, and the date and type of each prior outreach attempt
- Update the row status when a team member marks an outreach as sent or resolved
Done when The outreach log is updated with today's accounts and prior contact history.
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3
Twilio - draft SMS payment reminder per borrower for team approval
twilio.com How to Automate Twilio
WebRun opens Twilio to draft SMS payment reminder per borrower for team approval. - Draft a personalized SMS reminder for each account via Twilio, including the amount past due and a payment link
- Queue each draft SMS for team review and approval before sending
- Do not send any SMS to a borrower without explicit team approval
Done when One draft SMS reminder per borrower is queued in Twilio awaiting team review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send text messages to borrowers automatically?
No. WebRun drafts each SMS and queues it in Twilio for a team member to review and approve. No message is sent to a borrower without explicit human sign-off.
How does it avoid contacting a borrower who already paid?
It reads the live account status from RouteOne each morning, so any borrower who made a payment overnight is automatically excluded from the day's drafts.
Does the outreach log satisfy FDCPA or TCPA record-keeping requirements?
The Google Sheet log captures each outreach attempt with date, channel, and status. Consult your compliance team to confirm the log meets your specific regulatory requirements before relying on it for audits.
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