Score your weekly Zonka Feedback CSAT for you
Every Monday, WebRun opens Zonka Feedback, tallies the week's CSAT and NPS scores along with the response rate, posts a scorecard comparing it to the prior week in Slack, and mirrors the same numbers to Telegram for the regional team.
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How do I track my weekly CSAT and NPS scores from Zonka Feedback?
Every Monday, WebRun tallies the week's CSAT, NPS, and response rate from Zonka Feedback, compares them to the prior week, and posts the scorecard to Slack with a mirrored copy in Telegram for the regional team. Teams see whether satisfaction is trending up or down without pulling the numbers by hand each week.
- CSAT and NPS trends are tracked every week, not checked occasionally
- A two week dropping trend gets flagged while it's still early
- The regional team sees the same numbers without manual forwarding
Built for Customer experience teams · support managers · retail and hospitality operators · multi location businesses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
zonkafeedback.comin a real browser with your saved login - no setup, no API keys. -
1
Zonka Feedback - tally the week's scores
zonkafeedback.com
WebRun opens Zonka Feedback to tally the week's scores. - Open Zonka Feedback and pull responses from the past 7 days
- Calculate the average CSAT score, NPS, and response rate
- Compare this week's numbers against the prior week
Done when The week's CSAT, NPS, and response rate are calculated.
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2
Slack - post the CSAT scorecard
slack.com How to Automate Slack
WebRun opens Slack to post the CSAT scorecard. - Post this week's CSAT, NPS, and response rate
- Show the change from the prior week
- Flag a score that dropped for two weeks running
Done when The team has this week's CSAT scorecard in Slack.
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3
Telegram - mirror it to the regional team
telegram.org How to Automate Telegram
WebRun opens Telegram to mirror it to the regional team. - Send the same scorecard numbers to the regional team's Telegram chat
- Keep the message to the same scores and week over week change
- Skip anything already covered in more detail in Slack
Done when The scorecard is mirrored in Telegram for the week.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it follow up with unhappy customers directly?
No. WebRun only reports the week's aggregate numbers internally. Following up with an individual customer is a step your team takes.
How is the weekly CSAT calculated?
It averages every CSAT response collected in Zonka Feedback over the trailing 7 days, alongside the NPS and response rate for the same window.
Why post the same scorecard to both Slack and Telegram?
So the regional team sees the numbers every Monday regardless of which one they check, without anyone forwarding the report by hand.
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