Alert dispatch the moment a first attempt fails
Through the day, WebRun watches Deliveright Grasshopper for stops that come back as a failed first attempt, immediately alerts dispatch in Slack with the reason and the order, and drafts a reschedule text to the consignee in Twilio, queued for a dispatcher to approve.
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- Under $0.01 per run
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How do I automatically alert dispatch when a delivery attempt fails?
WebRun watches Deliveright Grasshopper for stops that come back as a failed first attempt and immediately alerts dispatch in Slack with the reason and order. It also drafts a reschedule text to the consignee in Twilio, queued for a dispatcher to approve, so a failed stop turns into a fast recovery without any customer message going out unreviewed.
- Dispatch learns of a failed stop in minutes, not at end of day
- A reschedule text is ready to approve before the truck leaves the street
- No customer reschedule message sends without a human check
Built for final mile dispatch · white glove carriers · furniture delivery teams · operations managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
deliveright.comin a real browser with your saved login - no setup, no API keys. -
1
Deliveright - detect failed first attempts
deliveright.com How to Automate Deliveright
WebRun opens Deliveright to detect failed first attempts. - Open Deliveright Grasshopper and watch for stops closed as a failed or attempted delivery
- Read the failure reason, the order, and the consignee contact
- Skip stops already alerted this run
Done when Every new failed first attempt is captured with its reason and order.
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2
Slack - alert dispatch with the reason
slack.com How to Automate Slack
WebRun opens Slack to alert dispatch with the reason. - Post an alert to the dispatch channel with the order, reason, and consignee
- Call out failures that need a same-day retry or a return decision
- Keep the alert internal to the dispatch team
Done when Dispatch sees each failed attempt in Slack within minutes.
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3
Twilio - queue a reschedule text
twilio.com How to Automate Twilio
WebRun opens Twilio to queue a reschedule text. - Draft a polite reschedule text to the consignee offering the next available window
- Queue it in Twilio for a dispatcher to review
- Leave the text unsent until a human approves it
Done when A reschedule text is drafted and queued for each failed stop, none sent on its own.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text the consignee without approval?
No. The dispatch alert posts to Slack automatically, but the reschedule text is only drafted and queued in Twilio. It stays unsent until a dispatcher approves the wording and window.
How fast does dispatch hear about a failure?
Within minutes. WebRun checks Deliveright Grasshopper every few minutes, so a failed first attempt is in the dispatch Slack channel almost as soon as the crew closes the stop.
What counts as a failed first attempt?
Any stop the crew closes as failed or attempted rather than delivered, such as no one home, refused, or blocked access. WebRun carries the exact reason from Deliveright into the alert.
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