Sync WeChat Official Account inquiries to your board
Every hour, WebRun opens your WeChat Official Account backend, finds new follower messages and comments that haven't been resolved, creates a Trello card for each with the question and follower details, and posts a rollup count to Microsoft Teams so the team can see the queue at a glance.
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- Under $0.01 per run
- Cancel anytime
How do I track unresolved WeChat Official Account messages?
WebRun checks your WeChat Official Account backend every hour for follower messages that haven't been resolved. It creates a Trello card for each one with the message and received time, then posts the open-inquiry count to Microsoft Teams, so the support queue stays visible instead of buried in the WeChat backend.
- Unresolved WeChat messages get a tracked card within the hour
- The team sees the queue size without opening WeChat
- No follower message gets lost in the backend
Built for Brands selling in China · customer support teams · ecommerce operators · social commerce sellers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
web.wechat.comin a real browser with your saved login - no setup, no API keys. -
1
WeChat - find unresolved messages
wechat.com
WebRun opens WeChat to find unresolved messages. - Open the WeChat Official Account backend message center
- Filter to follower messages marked unresolved
- Capture the follower's message and the time received
Done when Every unresolved message is captured.
-
2
Trello - create a tracked card
trello.com How to Automate Trello
WebRun opens Trello to create a tracked card. - Create a card on the inquiries board for each unresolved message
- Fill in the follower's message and received time
- Skip messages that already have an open card
Done when Every unresolved message has a Trello card.
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3
Microsoft Teams - post the queue rollup
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to post the queue rollup. - Post the total open inquiry count to the team channel
- Flag if the queue has grown since the last check
- Leave replies to the team. WebRun never messages followers on WeChat
Done when The team has this hour's queue rollup in Teams.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun reply to WeChat followers directly?
No. It only reads unresolved messages and creates a Trello card for each. Your team replies to the follower inside WeChat.
How does it avoid creating duplicate cards?
It checks whether a message already has an open Trello card before creating a new one, so the board doesn't fill with repeats.
What does the Teams post show?
The total number of open inquiries this hour, and whether that count has grown since the last check, so the team can spot a backlog forming.
Related templates
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