Alert fleet customers the moment their truck goes down or comes back up
Every 15 minutes during business hours, WebRun checks Karmak Fusion for units that just changed status, whether a truck was just checked in as down or released back to the customer, drafts a short text alert for the fleet contact on file, and posts your service manager a Microsoft Teams heads up so nothing sits unnoticed.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I alert fleet customers automatically when their truck goes down or comes back up?
WebRun checks Karmak Fusion every 15 minutes for units that just went down or were released, drafts a short Twilio text alert for the fleet contact, and posts your service manager a Microsoft Teams heads up on every change. Texts wait as drafts for an advisor to approve, so fleet customers hear about downtime fast without WebRun messaging them directly.
- Fleet contacts hear about new downtime within 15 minutes instead of finding out later
- Service managers get a live Teams feed of every unit that goes down or comes back
- Every alert is drafted first, so no automatic text ever reaches a fleet customer
Built for commercial truck dealerships · fleet account managers · service managers · fleet dispatchers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.karmak.comin a real browser with your saved login - no setup, no API keys. -
1
Karmak Fusion - watch for unit status changes
karmak.com How to Automate Karmak Fusion
WebRun opens Karmak Fusion to watch for unit status changes. - Open Karmak Fusion and check unit and repair order statuses since the last run
- Identify any unit that just moved to down for repair or was just released back to service
- Note the fleet account, unit number, and the fleet contact on file for each change
Done when Every unit status change since the last check is listed with its fleet contact.
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2
Twilio - draft a text alert to the fleet contact
twilio.com How to Automate Twilio
WebRun opens Twilio to draft a text alert to the fleet contact. - Draft a short text alert for the fleet contact for each unit that just went down or came back up
- State the unit number and the new status in one line
- Queue the text for a service advisor to review and send, do not send it automatically
Done when A draft text alert is queued for every unit status change, ready for advisor approval.
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3
Microsoft Teams - flag new downtime to the service manager
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to flag new downtime to the service manager. - Post a heads up to the service manager channel for every new down unit
- Separate new downtime from units that just came back into service
- Include the count of draft texts waiting for advisor approval
Done when Your service manager has a running Teams feed of new downtime and releases.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text fleet customers automatically?
No. Every text alert is queued as a draft in Twilio for a service advisor to review and send. WebRun never messages a fleet contact on its own.
How fast does it catch a unit going down?
It checks Karmak Fusion every 15 minutes during business hours, so a new down unit is caught and drafted for your team well within the hour.
Does it tell the difference between a truck going down and coming back up?
Yes. It reads the current status in Karmak Fusion and separates newly down units from units just released back to service, in both the draft text and the Teams feed.
Related templates
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