Never let a customer email go unanswered
Every afternoon, WebRun signs in to Titan, walks your shared inbox for threads where the last message came from outside and no reply followed, works out how long each has waited, posts the ageing list to Microsoft Teams, and sends a Telegram ping for anything past your stated response time.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I make sure no customer email goes unanswered?
WebRun checks your Titan inbox every afternoon for customer emails that have not been answered. It measures how long each thread has waited, posts the ageing list to Microsoft Teams grouped by owner, and pings Telegram about anything past your response promise, without ever replying itself.
- Every waiting customer email is visible by mid-afternoon
- Threads past your response promise get named, not buried
- The team sees the backlog by owner instead of guessing
Built for small business owners · support teams · shared inbox teams · agencies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
titan.emailin a real browser with your saved login - no setup, no API keys. -
1
Titan - find threads with no reply
titan.email
WebRun opens Titan to find threads with no reply. - Sign in to Titan and open the shared or team inbox
- Find threads where the newest message is from a customer and no reply followed
- Record the sender, the subject, and how many hours the thread has waited
- Skip newsletters, automated notifications, and anything in the folders you exclude
Done when Every customer thread still awaiting a reply is listed with its waiting time.
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2
Microsoft Teams - post the ageing list
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to post the ageing list. - Post the ageing list to your team channel, oldest thread first
- Show the sender, the subject line, and the hours waited for each
- Group the list by the teammate the thread is assigned to
- Say plainly that no reply has been sent on your behalf
Done when The team channel has today's list of unanswered customer emails.
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3
Telegram - ping on breached promises
telegram.org How to Automate Telegram
WebRun opens Telegram to ping on breached promises. - Send a short Telegram ping listing only threads past your response promise
- Name the customer and the hours waited so the priority is obvious
- Stay quiet on days when nothing has breached the promise
Done when Every breached thread has been surfaced in Telegram, or none had breached.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to any customer for me?
No. WebRun never sends an email. It reads which threads are waiting and reports them internally to Teams and Telegram, so every word a customer receives is still written and sent by a person.
Does it move, archive, or delete mail?
No. The Titan inbox is read only. Nothing is marked read, filed, archived, or deleted, so your team sees exactly the same inbox they had before the run.
How does it avoid flagging newsletters?
It ignores the folders and senders you exclude during setup, including marketing lists and system notifications, and only counts threads whose last message came from a real customer address.
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