Spot delayed Shopify orders before customers chase you
Every morning, WebRun opens Shopify, finds all unfulfilled orders that have been waiting longer than your set threshold, groups them by channel and location, and appends them to a Google Sheet so your ops team can work the delay list before customers send a where-is-my-order message.
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Shopify
find unfulfilled orders past their threshold
How do I automatically track and flag delayed Shopify fulfillments?
WebRun opens Shopify every morning, finds every unfulfilled order older than your delay threshold, and logs them to a Google Sheet grouped by channel and sorted by age. Ops teams work the prioritized list before customers notice, and resolved orders are removed automatically on the next run.
- Delayed orders caught every morning before customers send chase emails
- Ops team sees a prioritized list with the most overdue orders at the top
- Resolved orders cleared automatically so the tracker stays actionable
Built for omnichannel retailers · Shopify store operators · e-commerce ops teams · customer service managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
admin.shopify.com/ordersin a real browser with your saved login - no setup, no API keys. -
1
Shopify - find unfulfilled orders past their threshold
WebRun opens Shopify to find unfulfilled orders past their threshold. - Open Shopify Admin and go to Orders, filter to Unfulfilled
- Identify orders where the order date is older than your delay threshold (default: 2 business days)
- Capture order number, customer name, channel (online or POS location), items, and days waiting
- Sort by oldest first so the most at-risk orders top the list
Done when All unfulfilled orders older than the threshold are captured with their channel and age.
-
2
Google Sheets - log delayed orders for ops review
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log delayed orders for ops review. - Open the Fulfillment Delays tracker sheet
- Append a new row for each delayed order with order number, customer, channel, items, and days since order
- Mark any order over 5 days in red as critical
- Remove rows for orders that have since been fulfilled so the sheet stays current
Done when The delay tracker is updated and ops team can see exactly which orders need attention.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Shopify
Sign in once
Every action is checked against this policy before it runs.
Questions, answered
Will it send a delay notice to the customer?
No. WebRun logs delayed orders for your ops team only. Any customer-facing communication about a delay is drafted and sent by your team after reviewing the sheet.
What counts as a delay?
You set the threshold during setup. The default flags any order unfulfilled for more than 2 business days. Orders over 5 days are marked critical so the most urgent cases are visible immediately.
Does it clear resolved orders from the sheet?
Yes. On each morning run, WebRun checks which previously flagged orders have since been fulfilled in Shopify and removes them from the active delay list so your team only sees open issues.
Related templates
Shopify›Shopify›Shopify›Put this on autopilot.
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