Hand off failed Recurly renewals to your billing team
Every morning, WebRun opens Recurly, reads every subscription stuck in dunning after a failed renewal along with its retry status, schedules a Google Calendar follow up for accounts nearing their final retry, and hands the list to your billing Teams channel ordered by urgency.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I hand off failed Recurly renewals to my billing team?
WebRun checks Recurly every morning for subscriptions stuck in dunning after a failed renewal, notes how many retry attempts remain, and schedules a Google Calendar follow up for accounts nearing their final retry. It hands the list to your billing Teams channel ordered by urgency, but never emails a customer directly itself.
- Accounts closest to churning get surfaced first
- Your billing team gets a daily handoff instead of digging
- Follow ups get scheduled before the final retry attempt
Built for subscription businesses · billing operations teams · SaaS finance teams · Recurly merchants
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.recurly.comin a real browser with your saved login - no setup, no API keys. -
1
Recurly - check failed renewals in dunning
recurly.com
WebRun opens Recurly to check failed renewals in dunning. - Open Recurly and go to the dunning subscriptions view
- Read every subscription with a failed renewal still in the retry process
- Note how many retry attempts have already happened
Done when Every subscription currently in dunning is listed with its retry status.
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2
Google Calendar - schedule a follow up
calendar.google.com How to Automate Google Calendar
WebRun opens Google Calendar to schedule a follow up. - Add a follow up reminder for subscriptions nearing their final retry
- Set it before the last scheduled retry attempt
- Include the account name in the event
Done when A follow up reminder exists for anything close to its final retry.
-
3
Microsoft Teams - hand off the dunning list
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to hand off the dunning list. - Post the dunning list to the billing channel
- Order it with accounts closest to cancellation first
- Never email the customer directly. Leave outreach to the billing team
Done when The billing team has today's dunning handoff in Teams.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun email the customer to update their card?
No. WebRun only reads the dunning status and hands the list to your billing team. Contacting the customer directly stays a human step, usually through Recurly's own dunning emails or your team.
What counts as close to cancellation?
An account nearing its final scheduled retry attempt before Recurly stops trying and the subscription lapses.
Does this replace Recurly's own dunning emails?
No. Recurly's automated retries and emails keep running as configured. This just makes sure your billing team sees the accounts closest to actually churning.
Related templates
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