Get STAT transport requests moving instantly
Every few minutes, WebRun checks Patient Focused Systems for STAT-priority transport requests that are still unassigned, texts the on-call charge porter through Twilio with the trip ID and location the instant one is spotted, and posts the same nudge to Slack so dispatch can confirm a porter picked it up.
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How do I make sure STAT patient transport requests get assigned instantly?
WebRun checks Patient Focused Systems every few minutes for STAT-priority transport requests sitting unassigned. The instant one appears, it texts the on-call charge porter through Twilio with the trip ID and unit, and posts the same nudge to Slack so dispatch can confirm pickup, keeping the most urgent transport requests from waiting behind routine ones.
- STAT requests get an on-call nudge within minutes of going unassigned
- Dispatch can confirm pickup without watching the queue constantly
- Repeat texts stop automatically the moment a porter is assigned
Built for hospital transport dispatchers · charge porters · emergency department liaisons · patient transport supervisors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
patientfocussystems.comin a real browser with your saved login - no setup, no API keys. -
1
Patient Focused Systems - spot unassigned STAT requests
patientfocussystems.com How to Automate Patient Focused Systems
WebRun opens Patient Focused Systems to spot unassigned STAT requests. - Open the trip queue and filter to STAT-priority requests with no porter assigned
- Capture the trip ID, requesting unit, and time since the request was made
- Recheck assignment status immediately before sending any nudge
Done when Every unassigned STAT request is listed with its wait time.
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2
Twilio - text the on-call charge porter
twilio.com How to Automate Twilio
WebRun opens Twilio to text the on-call charge porter. - Text the on-call charge porter's number with the trip ID, unit, and STAT flag
- Keep the message to one line so it reads instantly on a phone lock screen
- Send only to the internal on-call number on file
Done when The on-call charge porter has been texted for every unassigned STAT request.
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3
Slack - confirm the nudge with dispatch
slack.com How to Automate Slack
WebRun opens Slack to confirm the nudge with dispatch. - Post the same nudge to the dispatch channel for visibility
- Mark it resolved once Patient Focused Systems shows the trip assigned
- Re-nudge if a STAT request is still unassigned after 5 more minutes
Done when Dispatch can see every STAT nudge and whether it has been picked up.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
How fast does a STAT request get a nudge?
Within the next check cycle, by default every 3 minutes, so an unassigned STAT request rarely sits for more than a few minutes before the on-call charge porter is texted.
Will it keep texting the same request over and over?
It re-nudges only if the request is still unassigned 5 minutes later, and stops as soon as Patient Focused Systems shows a porter assigned, so you won't get a flood of repeat texts.
Does this ever contact the patient directly?
No. Every text and Slack post goes to internal staff only, the on-call charge porter and the dispatch channel. Patients are never messaged by this workflow.
Related templates
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