Keep repair customers informed with automatic status updates
Every morning, WebRun opens RAIN POS, finds repair work orders open beyond your target turnaround, checks Google Calendar for any scheduled completion date, drafts a personalized status update email in Gmail for each waiting customer, and queues the drafts for your technician to review and send.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically send repair status updates to my music store customers?
Every morning, WebRun opens RAIN POS, finds repair work orders open beyond your turnaround target, checks Google Calendar for scheduled completion dates, and drafts a personalized status update email in Gmail for each waiting customer. All drafts queue for your technician to review and send, so no customer waits in silence.
- Every waiting customer has a draft status update every morning
- Parts-waiting tickets get an honest, specific delay explanation
- Tickets with no scheduled completion date flagged for the technician to address
Built for music store technicians · instrument repair shops · music retailers with repair services
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.rainpos.comin a real browser with your saved login - no setup, no API keys. -
1
RAIN POS - find overdue or stalled repair work orders
rainpos.com How to Automate RAIN POS
WebRun opens RAIN POS to find overdue or stalled repair work orders. - Open RAIN POS and navigate to the service and repair work order list
- Filter for work orders open longer than the configured turnaround target (default 7 days)
- Capture the customer name, email, instrument description, ticket number, intake date, and current status for each
- Flag any work order marked as waiting on a part separately from those in active repair
Done when All stalled or overdue repair work orders are listed with customer and ticket details.
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2
Google Calendar - check scheduled repair completion dates
calendar.google.com How to Automate Google Calendar
WebRun opens Google Calendar to check scheduled repair completion dates. - Check the repair technician's Google Calendar for any scheduled completion events linked to open tickets
- Note the estimated completion date for each matching ticket
- Flag tickets with no scheduled completion date so the technician knows to set one
Done when Each open ticket has an estimated completion date captured or flagged as missing.
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3
Gmail - draft status update email for each waiting customer
gmail.com How to Automate Gmail
WebRun opens Gmail to draft status update email for each waiting customer. - Draft a friendly status update email for each waiting customer naming their instrument and ticket number
- Include the estimated completion date if available, or a note that the tech will confirm shortly
- For parts-waiting tickets, mention the delay is due to a pending part with a brief note
- Save all emails as Gmail drafts. Do not send any message automatically
Done when Status update drafts are saved in Gmail for every overdue work order, none sent, ready for technician review.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email customers automatically?
No. Every status update is saved as a Gmail draft for your technician to review. No customer is contacted until a human approves and sends the message.
What if a repair is waiting on a part from a supplier?
WebRun detects the parts-waiting status in RAIN POS and drafts a slightly different email explaining the delay, so customers always have an honest, specific update.
How does it know the estimated completion date?
It checks Google Calendar for any repair completion events the technician has scheduled. If none exists, the draft notes that the technician will follow up with a confirmed date.
Related templates
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