Chase down stale Media Temple support tickets
Every morning, WebRun opens Media Temple, reads every open support ticket and how long it's been waiting, updates a Trello board with each ticket's age, and sends a WhatsApp message once any ticket has gone quiet for more than 2 days.
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How do I make sure a Media Temple support ticket never goes cold?
WebRun checks your open Media Temple support tickets every morning, reads how long each has gone without a reply, and updates a Trello board showing every ticket's current age. Once a ticket has been quiet for more than 2 days, it sends a WhatsApp nudge, so a stuck support request gets chased instead of forgotten in an inbox.
- No support ticket sits quiet for more than 2 days unnoticed
- One Trello board shows the age of every open ticket
- WhatsApp nudges make sure a stale ticket gets a human follow up
Built for Web agencies managing client hosting · site administrators · small business owners · freelance developers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
mediatemple.netin a real browser with your saved login - no setup, no API keys. -
1
Media Temple - check open ticket status and age
mediatemple.net
WebRun checks open ticket status and age in Media Temple. - Open the Media Temple account center and list open support tickets
- Read the status and last reply date for each
- Flag any ticket with no reply in over 2 days
Done when Every open ticket's age since last reply is captured.
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2
Trello - track each ticket's age
trello.com How to Automate Trello
WebRun tracks each ticket's age on a Trello board. - Update the support tickets board with each ticket's current age
- Move stale tickets into a Needs Follow Up list
- Leave replying to Media Temple support as a manual step
Done when The board shows every ticket's current status and age.
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3
WhatsApp - message you about stale tickets
whatsapp.com How to Automate WhatsApp
WebRun messages you on WhatsApp about stale tickets. - Send a WhatsApp message listing tickets stale for more than 2 days
- Include the ticket subject and how long it's waited
- Skip the message on days with no stale tickets
Done when You get a WhatsApp nudge whenever a ticket goes stale.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it reply to Media Temple support for me?
No. WebRun only reads ticket status and flags what's gone quiet. Replying to support stays a manual step you or your team takes.
What counts as stale?
Any open ticket with no reply from Media Temple support for more than 2 days. It shows up on the Trello board and in the WhatsApp nudge.
Will closed tickets keep showing up?
No. WebRun reads live ticket status each morning, so a ticket that's been resolved or closed drops off the board automatically.
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