Chase support tickets sitting open too long on InMotion Hosting
Every morning, WebRun opens the InMotion Hosting customer portal, reads how long it's been since the last reply on every open ticket, creates a Trello card for anything open more than 24 hours, and messages you the chase list on WhatsApp with the oldest ticket first.
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How do I chase support tickets that have been open too long on InMotion Hosting?
WebRun checks every open InMotion Hosting support ticket each morning, reading how long it's been since the last reply. It creates a Trello card for anything open more than 24 hours and messages you the chase list on WhatsApp with the oldest ticket first, so a support request never quietly sits waiting without anyone noticing.
- Overdue tickets get caught the same morning they cross 24 hours
- Every overdue ticket gets a tracked Trello card
- The chase list always puts the oldest ticket first
Built for Web agencies · freelance developers · site maintenance teams · hosting resellers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.inmotionhosting.comin a real browser with your saved login - no setup, no API keys. -
1
InMotion Hosting - check open support tickets
inmotionhosting.com
WebRun opens InMotion Hosting to check open support tickets. - Open the customer portal and review every open support ticket
- Read the last reply timestamp on each
- Flag any ticket open more than 24 hours without a reply
Done when Every open ticket has a current age and reply status.
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2
Trello - create a card per overdue ticket
trello.com How to Automate Trello
WebRun opens Trello to create a card per overdue ticket. - Create a card on the support board for each overdue ticket
- Include the subject and how long it's been waiting
- Leave it in the Needs Attention column
Done when Every overdue ticket has an open Trello card.
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3
WhatsApp - message the chase list
whatsapp.com How to Automate WhatsApp
WebRun opens WhatsApp to message the chase list. - Message you the chase list of overdue tickets
- Put the oldest first
- Stay quiet on days nothing is overdue
Done when You get a WhatsApp message only on days a ticket is genuinely overdue.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to the ticket on its own?
No. WebRun only reads ticket status and hands off what it finds. Replying to support always stays a manual step a person takes.
How overdue does a ticket have to be to show up?
More than 24 hours without a reply, so routine tickets still moving normally don't clutter the chase list.
Does it check every ticket on the account?
Yes. It reviews every open support ticket each morning, not just the ones you happen to remember.
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