Catch offline chart sync failures early
Every few minutes, WebRun opens CGM APRIMA, checks the sync queue for offline visit charts that have come back online, flags any chart, order, or result that failed to sync or has been pending more than 30 minutes, logs it to a Google Sheet, and posts a Slack alert to your care team so a stalled chart never sits unresolved.
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How do I catch offline chart sync failures in CGM APRIMA before they cause problems?
WebRun checks the CGM APRIMA offline sync queue every few minutes for visit charts, orders, or results that have not synced back within 30 minutes of the provider reconnecting. It logs each stalled item to a Google Sheet and posts a Slack alert naming the provider and patient, so a note from a home visit never sits stranded unnoticed.
- Stalled offline charts are caught within minutes, not discovered days later
- Every stalled sync is logged with the provider and how long it has been stuck
- Resolved syncs drop off the tracker automatically from live CGM APRIMA status
Built for home based primary care practices · clinical operations managers · practice IT coordinators · house call providers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.cgm.com/usa_en/products/electronic-health-records/cgm-aprima.htmlin a real browser with your saved login - no setup, no API keys. -
1
CGM APRIMA - check the offline sync queue
cgm.com How to Automate CGM APRIMA
WebRun opens CGM APRIMA to check the offline sync queue. - Open CGM APRIMA and check the offline chart sync queue
- Identify any chart, order, or result pending sync for more than 30 minutes since the provider's device reconnected
- Capture the provider, patient, visit date, and what is stuck: note, order, or result
Done when Every stalled sync item is captured with its provider, patient, and what type of data is stuck.
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2
Google Sheets - log every stalled sync
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log every stalled sync. - Open the Offline Sync Tracker sheet
- Append a row for each stalled item with the timestamp it was first flagged
- Mark any item already logged as still pending rather than duplicating the row
Done when The tracker sheet reflects every currently stalled sync item.
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3
Slack - alert the care team
slack.com How to Automate Slack
WebRun opens Slack to alert the care team. - Post an alert to the clinical operations Slack channel listing each stalled sync
- Name the provider and patient initials so the right person can check their device
- Escalate anything stuck more than 2 hours with a priority flag
Done when The care team has a Slack alert naming every stalled sync and how long it has been stuck.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does this send any patient data outside the practice?
No. Everything stays internal. The Google Sheet and Slack alert use patient initials only and are both restricted to your own practice's workspace, so no protected health information leaves the organization.
How long does a sync have to be stuck before it's flagged?
By default, anything pending more than 30 minutes after the provider's device reconnects gets flagged, with a separate priority flag past 2 hours. Both thresholds can be adjusted in your run settings.
What happens once the sync resolves itself?
WebRun checks the live queue every run. Once an item finishes syncing in CGM APRIMA, it drops off the tracker automatically and is marked resolved rather than staying on the alert list.
Related templates
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