Keep every RMA moving and the customer update ready
Every hour, WebRun opens FactoryLogix, checks every open RMA for a status change, posts your quality team a Slack alert the moment one is diagnosed, repaired, or ready to ship back, and drafts a Gmail status update to the customer for a person to review and send.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I track RMA status changes and keep customer updates ready?
WebRun checks every open RMA in FactoryLogix each hour for a status change, posts your quality team a Slack alert naming the RMA and its new status, and drafts a Gmail customer update for review, so internal teams stay current in real time while every customer facing message still gets a person's review before it sends.
- Status changes reach the quality team in Slack within the hour they happen
- A customer ready update draft exists for every RMA that moves, not just the closed ones
- RMAs stalled more than 5 business days get flagged before a customer has to ask
Built for contract electronics manufacturers · quality and RMA teams · customer service in electronics manufacturing · EMS repair depots
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.aiscorp.com/solutions/rma-mro-returns-overhaulsin a real browser with your saved login - no setup, no API keys. -
1
FactoryLogix - check open RMAs for a status change
aiscorp.com How to Automate FactoryLogix
WebRun opens FactoryLogix to check open RMAs for a status change. - Open FactoryLogix RMA and MRO Returns and Overhauls and list every open RMA
- Check each RMA against its last known status: received, diagnosed, repaired, or ready to ship
- Note any RMA that changed status since the last check
Done when Every open RMA has been checked, and any status change since the last run is identified.
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2
Slack - alert the quality team to what changed
slack.com How to Automate Slack
WebRun opens Slack to alert the quality team to what changed. - Post the quality team channel an alert for each RMA that changed status, naming the RMA number, the customer, and the new status
- Flag any RMA that has sat in the same status more than 5 business days
- Keep the alert to one line per RMA so the channel stays scannable
Done when The quality team has an alert in Slack for every RMA status change this run.
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3
Gmail - draft a customer status update for review
gmail.com How to Automate Gmail
WebRun opens Gmail to draft a customer status update for review. - Draft a status update email to the customer for each RMA that changed status, but leave it unsent as a draft for review
- Write the update in plain terms: what was found, what was done, and what happens next
- Never send an RMA status update to a customer without a person reviewing and sending it
Done when A reviewable customer status update draft exists for every RMA that changed status.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email the customer without me seeing it first?
No. Every customer status update is drafted in Gmail and left unsent. A person on your team reviews and sends it, so no RMA update reaches a customer on its own.
How does it know an RMA changed status?
It compares each open RMA's current status in FactoryLogix against what it recorded on the last check, so only RMAs that actually moved generate an alert.
What if an RMA sits without moving?
It flags any RMA that has stayed in the same status more than 5 business days in the Slack alert, so a stalled repair does not go unnoticed.
Related templates
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