Escalate after-hours shutdowns nobody has acknowledged
Through the night, WebRun checks FIELDBOSS every few minutes for shutdown calls that the assigned technician has not acknowledged within your response window, drafts an escalation SMS to the next on-call tier in Twilio, and pings the on-call supervisor in Telegram to approve the send.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I escalate an unacknowledged after-hours elevator call?
Through the night, WebRun checks FIELDBOSS every few minutes for shutdown calls the assigned tech has not acknowledged within your SLA. It drafts an escalation SMS to the next on-call tier in Twilio and pings the on-call supervisor in Telegram to approve, so a stalled emergency is caught in minutes and a person always confirms the page.
- Stalled after-hours calls are caught in minutes, not by morning
- A supervisor approves every escalation before the next tier is paged
- Escalations cancel automatically once the tech acknowledges
Built for elevator service contractors · on-call supervisors · dispatchers · field-service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.fieldboss.comin a real browser with your saved login - no setup, no API keys. -
1
FIELDBOSS - watch for unacknowledged calls
fieldboss.com How to Automate FIELDBOSS
WebRun watches FIELDBOSS for unacknowledged after-hours calls. - Check FIELDBOSS for open shutdown calls assigned after hours
- Flag any call the assigned tech has not acknowledged within the SLA window
- Read the site, unit, time open, and the next on-call tier for that area
Done when Every call breaching the acknowledgement SLA is flagged with its next escalation tier.
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2
Twilio - draft the escalation SMS
twilio.com How to Automate Twilio
WebRun drafts the escalation SMS in Twilio, unsent. - Draft an escalation SMS with the site, unit, and how long the call has been open
- Address it to the next on-call tier's mobile number
- Leave the message queued and unsent for the supervisor to approve. Never escalate by text on its own
Done when An escalation SMS is drafted and queued for supervisor approval.
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3
Telegram - ping the supervisor to send
telegram.org How to Automate Telegram
WebRun pings the on-call supervisor in Telegram to approve. - Ping the on-call supervisor with the breaching call and the drafted escalation
- Show how long it has been open and who was originally assigned
- Offer a one-tap approve-or-reassign choice
Done when The supervisor has the breaching call and a send-or-reassign choice in Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it escalate by text without me?
No. WebRun drafts the escalation SMS in Twilio and leaves it queued. Your on-call supervisor approves the send from Telegram, so a person always confirms before the next tier is paged in the middle of the night.
When does a call get escalated?
Only when the assigned technician has not acknowledged a shutdown call within the response window you set. WebRun checks FIELDBOSS every few minutes so a stalled call is caught in minutes, not at the morning handover.
What if the tech acknowledges right after it flags?
It re-reads the call status each cycle, so if the assigned tech acknowledges before the supervisor sends, WebRun cancels the escalation prompt and there is nothing to approve.
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