Get your customer score explained every Monday
Every Monday, WebRun opens Delighted, reads every survey response from the last seven days, writes each one into Airtable with its score and comment, and publishes a Notion readout showing this week's score, how it moved, and the three themes customers mentioned most.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I get a weekly summary of my customer survey scores?
WebRun reads your Delighted responses every Monday, logs each score and comment in Airtable, and publishes a Notion readout with the week's score, the promoter and detractor split, the movement since last week, and the three themes customers raised most, plus the accounts worth a human follow-up.
- The weekly score arrives explained, not just as a number
- Every response is logged and themed in Airtable
- Follow-up-worthy accounts are named in the readout
Built for customer experience teams · product managers · support leaders · SaaS operators
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
delighted.comin a real browser with your saved login - no setup, no API keys. -
1
Delighted - read last week's responses
delighted.com
WebRun opens Delighted to read last week's responses. - Sign in to Delighted and open the responses from the last seven days
- Capture the score, the written comment, the date, and any properties such as plan or region
- Count promoters, passives, and detractors for the week
- Note the response rate compared with the surveys sent
Done when Every response from the last week is captured with its score and comment.
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2
Airtable - log every score and comment
airtable.com How to Automate Airtable
WebRun opens Airtable to log every score and comment. - Open your feedback table in Airtable
- Add one row per response with score, comment, date, and customer properties
- Tag each comment with a theme such as pricing, support, onboarding, or product speed
- Skip responses already logged so the table never doubles up
Done when Airtable holds one row for every response received last week.
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3
Notion - publish the weekly readout
notion.so How to Automate Notion
WebRun opens Notion to publish the weekly readout. - Create this week's customer feedback readout in Notion
- Show the week's score, the promoter and detractor split, and the change from last week
- List the three themes that came up most, each with a quoted comment
- Add a short list of accounts a human should follow up with
Done when The weekly readout is published in Notion with the score, the trend, and the themes.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to customers who left feedback?
No. WebRun never messages a customer. Accounts worth following up are listed in the Notion readout, and a person on your team decides what to say and sends it.
Does it change anything in Delighted?
No. The run is read-only in Delighted. It does not send surveys, edit a survey, resolve a response, or change any setting. Only your Airtable base and Notion page are written to.
Where do the themes come from?
From the actual comment text in last week's responses. WebRun groups similar comments and reports the three most common, quoting a real response for each so the theme is checkable.
Related templates
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