Remind physicians before open CDI queries lapse
Every morning, WebRun opens Solventum 360 Encompass, checks every open physician query against its response window, drafts a polite reminder email to each physician for your CDI team to review and send, and posts a Teams digest ranking the queries closest to lapsing.
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- Cancel anytime
How do I remind physicians before their CDI queries lapse?
WebRun checks Solventum 360 Encompass every morning for physician queries still open, drafts a polite reminder email in Gmail for any physician with less than 24 hours left to respond, and posts your CDI team a Teams digest ranked by urgency, so queries get answered before their response window lapses, not after.
- Physicians get a reminder before the response window lapses, not after
- CDI specialists start each day with queries ranked by urgency
- Answered queries drop off the list automatically from live Solventum status
Built for CDI specialists · hospital HIM departments · inpatient coding teams · CDI directors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.solventum.com/en-us/home/health-information-technology/solutions/360-encompass-cdiin a real browser with your saved login - no setup, no API keys. -
1
Solventum - find open queries nearing their response window
solventum.com How to Automate Solventum
WebRun opens Solventum to find open queries nearing their response window. - Open Solventum 360 Encompass and filter the physician query worklist to Open
- Capture the patient account number, working DRG, physician, and hours remaining in the response window for each
- Sort by hours remaining so the queries closest to lapsing surface first
Done when Every open query is listed with its physician, account number, and hours remaining.
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2
Gmail - draft a reminder email for each physician
gmail.com How to Automate Gmail
WebRun opens Gmail to draft a reminder email for each physician. - Draft a short, polite reminder email to each physician whose query has less than 24 hours left in the response window
- Reference the account number and the specific clinical question, not the full chart
- Leave every draft unsent in Gmail for a CDI specialist to review and send
Done when A reminder draft exists in Gmail for every query nearing its response window, held for CDI review.
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3
Microsoft Teams - post today's open query digest to the CDI team
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to post today's open query digest to the CDI team. - Post a digest to the CDI team channel listing every open query and hours remaining
- Flag queries with less than 24 hours left at the top
- Note which physicians already have a drafted reminder waiting in Gmail
Done when The CDI team has today's ranked list of open queries in Teams.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email physicians without a CDI specialist reviewing first?
No. Every reminder is saved as a Gmail draft and left unsent. A CDI specialist reviews and sends each one; WebRun never emails a physician on its own.
How does it decide which queries need a reminder?
It reads the live response window on each open query in Solventum 360 Encompass and drafts a reminder once fewer than 24 hours remain, so physicians hear about it before, not after, the deadline passes.
What happens once a physician responds?
The next morning's run reads the live query status in Solventum, so any query already answered drops off the list and no reminder is drafted for it.
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