Reduce missed drop-offs with timely customer reminders
Every morning, WebRun opens Tekmetric and finds all repair jobs with a scheduled drop-off the next day, drafts a short reminder text for each customer via Twilio, and posts the drafts to Slack for team approval before sending, so customers arrive on time and the schedule stays intact.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically send drop-off appointment reminders to auto body customers?
WebRun opens Tekmetric every afternoon, finds all repair jobs with a drop-off scheduled for the next day, and drafts a personalized reminder text for each customer via Twilio. Each draft is posted to Slack for team approval before sending, so customers arrive on time and no-shows drop without adding to the front desk workload.
- Customers are reminded the day before drop-off, reducing no-shows and last-minute cancellations
- Every reminder text is reviewed by a human before it reaches the customer
- Front desk staff spend less time on manual reminder calls
Built for auto body shops · collision repair centers · dealership body shops · independent repair shops
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.tekmetric.comin a real browser with your saved login - no setup, no API keys. -
1
Tekmetric - find tomorrow's drop-offs
tekmetric.com
WebRun opens Tekmetric to find tomorrow's drop-offs. - Open Tekmetric and filter repair orders for scheduled drop-off dates falling tomorrow
- Capture the customer name, mobile phone number, vehicle, and appointment time for each job
- Skip any customer who has already received a reminder for this appointment
Done when All customers with a drop-off scheduled for tomorrow are identified with their contact and appointment details.
-
2
Twilio - draft the reminder text
twilio.com How to Automate Twilio
WebRun opens Twilio to draft the reminder text. - Draft a short, friendly drop-off reminder text for each customer using their name, vehicle, and appointment time
- Include the shop address and a note to call if they need to reschedule
- Save the draft in Twilio without sending it
Done when A draft reminder text exists in Twilio for each customer with a tomorrow drop-off, unsent and awaiting approval.
-
3
Slack - queue for team approval
slack.com How to Automate Slack
WebRun opens Slack to queue for team approval. - Post each draft reminder to the drop-off reminders Slack channel
- Include the customer name, appointment time, vehicle, and the proposed text
- Note that messages are drafts and must be approved before Twilio sends them
Done when All tomorrow's reminder drafts are visible in Slack for team approval before sending.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it text customers automatically without team approval?
No. WebRun drafts every reminder text and posts it to Slack for your team to review before anything is sent. No message goes to a customer until a team member approves it, so your outreach is always quality-checked.
What if a customer needs to reschedule after receiving the reminder?
The reminder text includes a prompt to call the shop if they need to reschedule. Your front desk handles the rebooking directly in Tekmetric, keeping your team in control of the schedule change.
What if a drop-off is added to Tekmetric at the last minute?
WebRun runs each morning and picks up all drop-offs scheduled for the following day at that time. A same-day add may not be caught until the next morning run, so for urgent late additions your team should send a manual reminder.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.