Draft care gap outreach for alumni who have gone quiet
Every Monday, WebRun opens Kipu Health, identifies alumni who have missed a scheduled check-in or have no continuing care appointment on record within the past 30 days, drafts a re-engagement outreach for each for alumni staff review, and posts the care gap list to Slack so your team can prioritize who to call first.
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How do I automatically identify and outreach to treatment center alumni who have missed continuing care appointments?
WebRun opens Kipu Health each Monday, identifies alumni who have missed check-ins or have no continuing care appointment in the next 14 days, and drafts a re-engagement email for each for staff review. It posts a prioritized care gap list to your alumni team in Slack, so at-risk alumni get a personal outreach before a gap in care becomes a relapse.
- At-risk alumni identified within 7 days of a missed check-in
- Staff see a prioritized outreach list every Monday without manual chart review
- All alumni outreach human-reviewed before sending
Built for addiction treatment alumni coordinators · behavioral health continuing care teams · residential treatment centers · SUD program directors
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.kipuhealth.comin a real browser with your saved login - no setup, no API keys. -
1
Kipu Health - identify alumni with care gaps
kipuhealth.com How to Automate Kipu Health
WebRun opens Kipu Health to identify alumni with care gaps. - Open the Kipu Health alumni or discharge tracking section
- Find patients discharged in the past 90 days who have no continuing care appointment scheduled in the next 14 days
- Also find patients with a scheduled alumni check-in that was marked no-show or missed
- Capture the patient identifier, discharge date, last contact date, and assigned alumni coordinator
Done when All alumni with a care gap are identified with their last contact date and coordinator.
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2
Slack - post care gap list to alumni staff
slack.com How to Automate Slack
WebRun opens Slack to post care gap list to alumni staff. - Post a care gap digest to the alumni Slack channel listing the number of at-risk alumni by category (no continuing care, missed check-in)
- Include the days since last contact for each alumni so the team can prioritize
- Note that all outreach drafts await staff review before any message is sent
Done when The alumni team has a prioritized care gap list in Slack before the Monday morning meeting.
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3
Gmail - draft re-engagement outreach for staff review
gmail.com How to Automate Gmail
WebRun opens Gmail to draft re-engagement outreach for staff review. - Draft a warm, non-clinical re-engagement email for each alumni with a care gap - do not send yet
- The email expresses care and offers to help schedule a continuing care appointment, with no clinical detail or treatment reference
- Leave all drafts unsent in Gmail for alumni staff to review, personalize, and approve before sending
Done when Draft re-engagement emails are in Gmail for every at-risk alumni, awaiting staff approval.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it contact alumni directly without staff review?
No. WebRun drafts outreach emails and flags alumni in Slack, but no message is sent to an alumni without a staff member reviewing and approving it. All alumni communication is a human decision, in line with 42 CFR Part 2 consent requirements.
Does the outreach email mention their treatment or diagnosis?
No. The draft email is warm and supportive but contains no clinical details, diagnosis references, or treatment information. It simply expresses care and offers to help schedule a check-in, protecting the alumni's privacy.
How does it decide who counts as a care gap?
It flags any alumni discharged in the past 90 days who has no continuing care appointment in the next 14 days, or who missed a scheduled alumni check-in. You can adjust these thresholds to match your alumni follow-up protocol.
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