Get the right technician on emergency calls after hours
The moment a new after-hours emergency ticket lands in GorillaDesk, WebRun reads the caller's address, species, and urgency notes, texts the on-call technician a summary through Twilio, and posts a Telegram alert to the dispatch channel so the whole team knows a job is in motion overnight.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically alert the on-call technician for after-hours emergency calls?
WebRun watches GorillaDesk for new after-hours emergency tickets and, the moment one arrives, texts the on-call technician the customer's address, phone number, and situation through Twilio, then posts a record to your dispatch team's Telegram channel. No after-hours call waits until the office reopens, and every dispatch is logged for the morning handoff.
- The on-call technician is texted within moments of an emergency ticket arriving
- Every after-hours dispatch is logged for the morning handoff
- Unanswered emergencies are flagged for a manager after 15 minutes
Built for wildlife removal companies · 24-hour trapping services · on-call field technicians · dispatch managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.gorilladesk.comin a real browser with your saved login - no setup, no API keys. -
1
GorillaDesk - detect a new after-hours emergency ticket
gorilladesk.com How to Automate GorillaDesk
WebRun opens GorillaDesk to detect a new after-hours emergency ticket. - Monitor GorillaDesk for new tickets created outside business hours
- Read the caller's address, phone number, species involved, and urgency notes
- Check the on-call schedule to identify which technician is covering tonight
Done when A new after-hours ticket is captured with full details and the correct on-call technician identified.
-
2
Twilio - text the on-call technician the job details
twilio.com How to Automate Twilio
WebRun opens Twilio to text the on-call technician the job details. - Text the on-call technician the customer address, phone number, and a one-line situation summary
- Include a link to the full ticket in GorillaDesk
- Send immediately since this is an internal dispatch to your own staff, not a customer
Done when The on-call technician has received the job details by text.
-
3
Telegram - alert the dispatch channel
telegram.org How to Automate Telegram
WebRun opens Telegram to alert the dispatch channel. - Post the dispatch to your ops Telegram channel with the technician assigned
- Include the time the ticket came in and the time the text was sent
- Flag it for a manager follow-up if no technician confirms within 15 minutes
Done when The dispatch team has a Telegram record of every after-hours job and who is handling it.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does this text or contact the customer directly?
No. It only texts your on-call technician and posts to an internal Telegram channel. The customer's contact stays inside GorillaDesk for the technician to use once assigned.
How does it know who is on call?
It checks the on-call schedule in GorillaDesk before texting, so the alert always reaches whichever technician is covering that night.
What happens if the on-call technician does not respond?
It flags the dispatch for a manager follow-up if there is no confirmation within 15 minutes, so an unanswered emergency never sits quietly until morning.
Related templates
Put this on autopilot.
Turn it on in minutes - or have our team set it up for you.