Catch customer messages nobody answered
Every hour, WebRun signs in to WeCom, looks through your customer conversations for messages where the last word came from the customer and no staff reply has followed inside your response window, logs each one to a Google Sheets chase list, and posts a Telegram alert naming the owner.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I make sure no customer message goes unanswered?
WebRun checks your WeCom customer conversations every hour and finds the ones where the customer spoke last and no staff reply has followed inside your response window. It logs each to a Google Sheets chase list with the owner and waiting time, and posts a Telegram alert with the longest waits first.
- A waiting customer is surfaced within the hour, with a name attached
- Response time per staff member is tallied daily without anyone counting
- Answered conversations drop off the list on the next run
Built for customer service teams · sales teams in China · retail businesses · operations managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
work.weixin.qq.comin a real browser with your saved login - no setup, no API keys. -
1
WeCom - find unanswered conversations
work.weixin.qq.com
WebRun opens WeCom to find unanswered conversations. - Sign in to WeCom and open your customer conversations
- Find every chat where the last message came from the customer
- Measure how long it has been waiting against your response window
- Capture the customer name, the staff member who owns the chat, and the waiting time
- Skip conversations already answered and those outside business hours
Done when Every conversation waiting longer than your response window is listed with its owner.
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2
Google Sheets - log the chase list
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log the chase list. - Open your response tracker sheet and append this hour's waiting conversations
- Record customer, owner, waiting time, and the first line of the unanswered message
- Mark rows resolved when a previous entry has since been answered
- Keep a daily tally per staff member at the side of the sheet
Done when The tracker reflects who is waiting and who has already been answered.
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3
Telegram - alert the owner
telegram.org How to Automate Telegram
WebRun opens Telegram to alert the owner. - Post an alert to your team channel when anything is over the response window
- Name the owner, the customer, and how long they have waited
- Put the longest wait at the top
- Never reply to the customer in WeCom. The alert is for your team to act on
- Stay silent on the hours when every conversation is answered
Done when The team channel knows which customers are still waiting.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to customers in WeCom?
No. WebRun never sends a message to a customer, never sets an auto-reply, and never marks a chat as handled. It tells your team who is waiting and the reply stays human.
Does it run outside business hours?
Only if you want it to. By default the waiting clock pauses outside the hours you set, so a message that arrived at midnight is not treated as a two-hour breach at 2am.
How does it know who owns a conversation?
From the staff member the chat is assigned to in WeCom. That name goes on the sheet row and into the Telegram alert, so every waiting customer has a person attached.
Related templates
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