See where the staffing forecast missed and fix next week's plan
Every Monday, WebRun opens Verint, pulls last week's forecast and the actual interaction volume for each interval, works out where the two diverged and by how much, checks what that did to staffing levels and service level, posts the review to Microsoft Teams, and sends a short summary to Telegram.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I measure forecast accuracy against actual contact volume?
WebRun reviews last week's staffing forecast in Verint every Monday. It compares forecast interaction volume against what actually arrived, interval by interval, ranks the intervals that missed by the widest margin, and posts the review to Microsoft Teams with a short summary in Telegram for the planning team.
- Next week's schedule is built on a corrected assumption, not the same miss
- Over-staffed and under-staffed intervals are both visible
- Repeat patterns are called out week on week
Built for workforce planners · contact centre managers · resource planning teams · operations analysts
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.verint.comin a real browser with your saved login - no setup, no API keys. -
1
Verint - compare forecast against actual
verint.com
WebRun opens Verint to compare forecast against actual. - Open Verint and load last week's forecast alongside actual interaction volume
- Compare forecast against actual for every interval, by day and channel
- Rank the intervals by the size of the gap and note the direction of the miss
- Read the staffing level and service level achieved in those intervals
Done when Every interval has a forecast, an actual, and a variance recorded against it.
-
2
Microsoft Teams - post the interval review
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to post the interval review. - Post the review to the workforce planning channel
- List the ten intervals that missed by the widest margin, over and under
- Show what the miss did to staffing and service level in those intervals
Done when The planning channel has last week's forecast accuracy review in Teams.
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3
Telegram - summarise for the planners
telegram.org How to Automate Telegram
WebRun opens Telegram to summarise for the planners. - Send a short summary with the overall accuracy figure for the week
- Name the day and channel that missed most
- Say whether the pattern repeated from the week before
Done when The planners have the week's accuracy summary in Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it change the published schedule?
No. WebRun reads the forecast and the actuals and reports the variance. Rebuilding a forecast or republishing a schedule stays with your workforce planner, who owns the assumptions.
Does it look at individual agents?
No. This review works at interval level: forecast volume against actual volume by day and channel. Agent level adherence and quality are deliberately left out of it.
Which intervals does it show?
The ten that missed by the widest margin in both directions, over forecast and under, so an over-staffed hour is as visible as an under-staffed one.
Related templates
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