Triage negative reviews and draft owner responses
Every morning, WebRun checks your Google Business Profile for new 1 and 2-star reviews, cross-references the reviewer's visit with KORONA POS transaction data if available, drafts a professional, empathetic owner response for each, and saves it as a Gmail draft for you to review and post.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically draft responses to negative Google reviews for my smoke shop?
WebRun checks your Google Business Profile every morning for new 1 and 2-star reviews, pulls any available KORONA POS transaction context for the reviewer, then saves a professional, personalised owner response as a Gmail draft. You review and post with one click. No reply goes public without your approval.
- Every negative review gets a professional drafted response the same morning it appears
- Owner reviews and posts responses in seconds rather than writing from scratch
- Transaction context from KORONA POS makes replies specific and credible
Built for smoke shop owners · vape shop managers · tobacco retailers managing online reputation
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
business.google.comin a real browser with your saved login - no setup, no API keys. -
1
Google Business Profile - scan for new negative reviews
business.google.com How to Automate Google Business Profile
WebRun opens Google Business Profile to scan for new negative reviews. - Open Google Business Profile and navigate to the Reviews section
- Filter for reviews rated 1 or 2 stars posted since the last run
- Capture the reviewer name, star rating, review text, and posting date
Done when Every new negative review is captured with its full text.
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2
KORONA POS - cross-reference transaction context if available
koronapos.com How to Automate KORONA POS
WebRun opens KORONA POS to cross-reference transaction context if available. - Search KORONA POS customer records for a name or contact matching the reviewer if identifiable
- Note any relevant recent transaction context such as a return or large purchase
- If no match is found, flag the review as context-unknown for a generic response
Done when Available transaction context is gathered for each reviewer.
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3
Gmail - save drafted owner responses for review
gmail.com How to Automate Gmail
WebRun opens Gmail to save drafted owner responses for review. - Draft a professional, empathetic owner response for each review using the reviewer name and specific concern
- Keep each draft concise, acknowledge the concern, and invite the customer to contact you directly
- Save each response as a Gmail draft labelled with the reviewer name and date, not yet posted
Done when Drafted responses are in Gmail, ready for your review and posting.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it post replies to Google without my approval?
No. Every response is saved as a Gmail draft for you to edit and approve before anything is posted publicly. Nothing goes live on Google without your explicit action.
What if the reviewer cannot be matched to a transaction?
WebRun drafts a professional generic response that acknowledges the concern and invites the customer to contact you. You can personalise it further before posting.
Does it handle 3-star reviews too?
By default it focuses on 1 and 2-star reviews. You can configure it to include 3-star reviews if you want broader coverage of mixed feedback.
Related templates
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