Chase untriaged UserVoice requests before they stall
Every Monday, WebRun opens UserVoice, finds requests that have sat untriaged for more than a week, schedules a triage review on Google Calendar with the product team, and drafts a WhatsApp status update for the top requester whenever a request's status changes to planned or shipped.
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How do I make sure UserVoice requests don't sit untriaged?
WebRun reviews UserVoice every Monday for requests that have sat untriaged for more than a week, ranks them by votes, and schedules the triage review on Google Calendar. When a request changes to planned or shipped, it drafts a WhatsApp status update for the top requester, ready for an agent to review and send.
- Untriaged requests get a scheduled review instead of sitting silently
- Top requesters hear about shipped features without a manual email
- The most popular untriaged requests always surface first
Built for product teams · product managers · customer feedback owners · SaaS companies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.uservoice.comin a real browser with your saved login - no setup, no API keys. -
1
UserVoice - find requests that have sat untriaged
uservoice.com
WebRun opens UserVoice to find requests that have sat untriaged. - Open UserVoice and pull every request with no status update in the past 7 days
- Rank untriaged requests by vote count
- Check which requests just changed status to planned or shipped
- Capture the top requester's contact details for status changed requests
Done when Every untriaged request is ranked and status changes are identified.
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2
Google Calendar - schedule the triage review
calendar.google.com How to Automate Google Calendar
WebRun opens Google Calendar to schedule the triage review. - Schedule the weekly triage review with the product team
- Attach the ranked list of untriaged requests to the event
- Keep the review on a consistent weekly slot
Done when The weekly triage review is scheduled with the ranked list attached.
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3
WhatsApp - draft a status update for top requesters
whatsapp.com How to Automate WhatsApp
WebRun opens WhatsApp to draft a status update for top requesters. - Draft a short status update for the top requester when a request ships or is planned
- Reference the specific request by name
- Save every draft for an agent to review and send. Never send to the requester directly
Done when A ready to review status update draft exists for every request that changed status.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will WebRun message requesters without review?
No. Every status update is saved as a draft. An agent reviews and sends it, WebRun never messages a requester on its own.
How is untriaged defined?
Any request with no status update in UserVoice for more than 7 days, ranked by vote count so the most popular ones surface first in the review.
Does every requester get a WhatsApp update?
Only the top requester on a request that changes status to planned or shipped. It's not sent to every voter on every request.
Related templates
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