Follow up on open repair estimates so trucks get approved faster
Every morning, WebRun opens Fullbay, finds every repair estimate still waiting for customer approval, drafts a follow-up email for each contact, and posts your service team a Slack list of estimates by age so the longest-pending ones get priority attention.
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How do I automatically follow up on repair estimates waiting for customer approval?
WebRun checks Fullbay each morning for repair estimates still awaiting customer approval, drafts a polite follow-up email in Gmail for each contact, and posts your service team a Slack list ranked by age. Drafts wait for human review before anything goes to a customer, so trucks get approved faster without skipping the approval step.
- Pending estimates get a follow-up before they go cold
- Service writers start the day with a prioritized approval queue
- Longest-pending estimates are flagged automatically so nothing is forgotten
Built for truck repair shops · fleet service managers · heavy-duty repair centers · commercial vehicle service
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.fullbay.comin a real browser with your saved login - no setup, no API keys. -
1
Fullbay - find unapproved estimates
fullbay.com How to Automate Fullbay
WebRun opens Fullbay to find unapproved estimates. - Open Fullbay and navigate to the Estimates section filtered to Pending Approval status
- Capture the work order number, customer name, contact email, estimate total, and days since sent
- Sort by age so the oldest unapproved estimates are at the top of the list
Done when Every pending estimate is listed with its age and contact details.
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2
Gmail - draft follow-up to customer
gmail.com How to Automate Gmail
WebRun opens Gmail to draft follow-up to customer. - Draft a concise, professional follow-up email for each customer referencing their estimate number and total
- Offer to answer questions or schedule the repair at their convenience
- Save each email as a draft for your service writer to review before sending
Done when A draft follow-up email is ready in Gmail for every customer with a pending estimate.
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3
Slack - alert team to aging estimates
slack.com How to Automate Slack
WebRun opens Slack to alert team to aging estimates. - Post a ranked list of open estimates to the service channel, oldest first
- Flag any estimate that has been pending more than 3 days with a clear label
- Include the count of draft emails queued for review
Done when The service team has a prioritized estimate follow-up list in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it email customers without my team reviewing the message first?
No. Every follow-up is saved as a Gmail draft. A service writer reviews and sends each one, so no message goes to a customer without human approval.
How does it decide which estimates to flag as urgent?
It flags any estimate that has been in Pending Approval status for more than 3 days, putting those at the top of the Slack list so your team knows where to focus first.
What if a customer already approved or declined the estimate?
It reads the live status in Fullbay each run, so any estimate that moved out of Pending Approval is automatically skipped.
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