Escalate telemetry alarms nobody has acknowledged yet
Every few minutes, WebRun checks the Norav Medical central station for alarms that have sat unacknowledged past your threshold, escalates through the on-call chain in PagerDuty so the next person is paged, and posts the full escalation trail to Slack for the unit to review.
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How do I escalate telemetry alarms that go unacknowledged?
Every few minutes, WebRun checks the Norav Medical central station for alarms sitting unacknowledged past your threshold. It triggers the on-call escalation chain in PagerDuty so the next person gets paged automatically, and logs the full trail, who was paged and when, in Slack, so no critical alarm sits unanswered because the first person missed it.
- No alarm sits unacknowledged without triggering an escalation
- The on-call chain fires automatically past your set threshold
- Every escalation step is timestamped for later review
Built for charge nurses · nursing supervisors · telemetry monitor technicians · rapid response teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.noravmedical.comin a real browser with your saved login - no setup, no API keys. -
1
Norav Medical - find alarms unacknowledged past threshold
noravmedical.com How to Automate Norav Medical
WebRun opens Norav Medical to find alarms unacknowledged past threshold. - Open the central station and check every active alarm's acknowledged status
- Note how long each alarm has sat unacknowledged
- Flag any alarm past your unacknowledged-time threshold
Done when Every alarm past the threshold is listed with its wait time.
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2
PagerDuty - escalate to the next on-call person
pagerduty.com How to Automate PagerDuty
WebRun opens PagerDuty to escalate to the next on-call person. - Trigger an escalation for each flagged alarm using the unit's on-call schedule
- Escalate to the next person in the chain if the first is not reached
- Record the time each escalation step fires
Done when Every flagged alarm has triggered the on-call escalation chain.
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3
Slack - log the escalation trail
slack.com How to Automate Slack
WebRun opens Slack to log the escalation trail. - Post the alarm, bed, and each escalation step to the unit's Slack channel
- Note who was ultimately reached and when
- Leave the message as the record of what happened
Done when The unit has a full escalation trail logged in Slack.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it silence or acknowledge the alarm itself?
No. It only reads the acknowledged status on the central station and escalates through your on-call chain. A person always acknowledges the alarm after assessing the patient.
How is the on-call order decided?
It follows the escalation chain you already have set up in PagerDuty, so the same people get paged in the same order you would page them manually.
What counts as unacknowledged for too long?
Whatever threshold you set. Any alarm still unacknowledged past that time triggers the escalation, and every step is timestamped in the Slack log.
Related templates
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