Push open rounding action items to closure before they go stale
Every morning, WebRun opens NRC Health Rounding to find rounding action items past their due date, texts the assigned owner through Twilio a same-day reminder to close or update it, and triggers a PagerDuty escalation to the unit director's on-call rotation for anything still open after 72 hours.
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How do I make sure rounding action items actually get closed instead of going stale?
WebRun checks NRC Health Rounding every morning for rounding action items past their due date, texts each owner through Twilio a same-day reminder to close or update it, and escalates anything still open after 72 hours to the unit director's on-call through PagerDuty. Action items created during a round get closed instead of quietly going stale.
- Overdue action items get a same-day nudge instead of sitting untouched
- Anything stuck past 72 hours reaches the unit director automatically
- No owner is texted more than once a day for the same item
Built for unit directors · nurse managers · chief nursing officers · patient experience teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.nrchealth.comin a real browser with your saved login - no setup, no API keys. -
1
NRC Health Rounding - find overdue rounding action items
nrchealth.com How to Automate NRC Health Rounding
WebRun opens NRC Health Rounding to find overdue rounding action items. - Open NRC Health Rounding and pull action items past their due date
- Note the assigned owner and how many days overdue each is
- Skip anything already marked closed since yesterday
Done when Every overdue action item is listed with its owner and days overdue.
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2
Twilio - remind the owner to close it today
twilio.com How to Automate Twilio
WebRun opens Twilio to remind the owner to close it today. - Text each owner a same-day reminder naming their overdue item
- Ask them to close it or update its status
- Send only one reminder per item per day
Done when Every owner with an overdue item has been texted once today.
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3
PagerDuty - escalate anything open past 72 hours
pagerduty.com How to Automate PagerDuty
WebRun opens PagerDuty to escalate anything open past 72 hours. - Trigger a PagerDuty escalation for any item still open past 72 hours
- Route it to the unit director's on-call rotation
- Note the escalation so the item isn't paged twice for the same breach
Done when Every item over 72 hours overdue has been escalated through PagerDuty exactly once.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does the patient know their action item is overdue?
No. Both the reminder and the escalation stay entirely internal, to the item's owner and the unit director's on-call. The patient is never contacted about it.
What happens after 72 hours if the item still isn't closed?
It escalates once through PagerDuty to the unit director's on-call rotation. It won't page again for the same breach, so the director isn't paged repeatedly for one item.
Can the reminder and escalation windows be changed?
Yes. Set your own same-day reminder cadence and your own escalation window instead of the 72 hour default, and WebRun will follow whatever you set.
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