Remind patients before their prescriptions run out
Every morning, WebRun opens PioneerRx, finds prescriptions coming due in the next 7 days, drafts a personalized refill reminder for each patient via Twilio SMS, and posts a review queue to Slack so a pharmacist approves each message before it goes out.
- No credit card
- Under $0.01 per run
- Cancel anytime
How can an independent pharmacy automatically remind patients when their prescriptions are due for refill?
WebRun checks PioneerRx every morning for prescriptions coming due within 7 days, drafts a personalized SMS reminder for each patient via Twilio, and posts the full queue to Slack for a pharmacist to approve before anything is sent, so no patient runs out of medication unnoticed.
- Patients are reminded before they run out, reducing missed doses and last-minute calls
- No reminder goes out without pharmacist approval, protecting patient privacy
- Staff save time manually calling patients for routine refill follow-ups
Built for independent pharmacies · community pharmacies · retail pharmacies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
www.pioneerrx.comin a real browser with your saved login - no setup, no API keys. -
1
PioneerRx - find refills due this week
pioneerrx.com
WebRun opens PioneerRx to find refills due this week. - Open PioneerRx and navigate to the Refill Management or Prescription Due report
- Filter for active prescriptions with a days-supply end date within the next 7 days
- Capture patient name, medication name, prescriber, and preferred contact method for each record
- Skip prescriptions already marked as contacted or on hold
Done when Every refill due within 7 days is listed with patient contact details.
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2
Twilio - draft SMS reminder per patient
twilio.com How to Automate Twilio
WebRun opens Twilio to draft SMS reminder per patient. - Draft a short, friendly refill reminder message for each patient using their name and medication
- Use the patient's preferred channel: SMS via Twilio or email as appropriate
- Do not send any message yet; place each draft in a review queue
- Flag any patients with no valid contact method for manual follow-up
Done when A draft reminder exists for every patient on the due list, queued for review.
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3
Slack - queue for pharmacist approval
slack.com How to Automate Slack
WebRun opens Slack to queue for pharmacist approval. - Post the review queue to the pharmacy Slack channel with each patient, medication, and draft message
- Include a count of reminders ready to approve and any flagged records needing attention
- Remind the pharmacist that no messages have been sent yet and approval is required
Done when The pharmacist sees today's refill reminder queue in Slack and can approve or edit before sending.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send messages to patients without my approval?
No. WebRun drafts every reminder and places it in a Slack review queue. No message is sent to any patient until a pharmacist explicitly approves it, keeping you in full control of all outbound patient communication.
How does it know which prescriptions are due?
It reads the live prescription data in PioneerRx each morning, filters by days-supply end date within the next 7 days, and skips any already marked as contacted or on hold, so the list is always current.
What happens if a patient has no contact information on file?
WebRun flags those patients in the Slack report so a staff member can follow up manually. They are never silently dropped from the list.
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