Remind patients when their next vaccine is due
Every Monday, WebRun opens Liberty Software, finds patients with immunizations due or overdue within the next 30 days, drafts a personalized vaccine reminder for each via Twilio, and posts the queue to Slack for a pharmacist to review and approve before any message reaches a patient.
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How can a pharmacy automatically remind patients when their next immunization or vaccine is due?
WebRun checks Liberty Software every Monday for patients with immunizations due or overdue in the next 30 days, drafts a personalized vaccine reminder for each via Twilio, and posts the full queue to Slack for a pharmacist to approve before any message is sent to a patient.
- Vaccine-eligible patients are reached every week instead of relying on them to call in
- Pharmacist approves every message before it goes out, ensuring clinical accuracy
- Immunization appointment volume increases without additional staff manual outreach effort
Built for independent pharmacies · community pharmacies · pharmacy immunization programs
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.libertysoftware.comin a real browser with your saved login - no setup, no API keys. -
1
Liberty Software - find patients with immunizations due
libertysoftware.com
WebRun opens Liberty Software to find patients with immunizations due. - Open Liberty Software and navigate to the immunization management or patient vaccine report
- Filter for patients with a vaccine due date within the next 30 days or already overdue
- Capture patient name, vaccine type, due date, and preferred contact method for each record
- Exclude patients already scheduled for an immunization appointment or recently vaccinated
Done when Every patient with an upcoming or overdue immunization is listed with vaccine and contact details.
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2
Twilio - draft personalized vaccine reminder per patient
twilio.com How to Automate Twilio
WebRun opens Twilio to draft personalized vaccine reminder per patient. - Draft a friendly, informative reminder for each patient naming the vaccine and due date
- Include the pharmacy name and a prompt to call or visit to schedule their immunization
- Stage each draft for review; do not send without pharmacist approval
- Flag patients with no valid contact method for manual follow-up notation
Done when A draft vaccine reminder is staged for every patient on the due list.
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3
Slack - queue for pharmacist approval before sending
slack.com How to Automate Slack
WebRun opens Slack to queue for pharmacist approval before sending. - Post the weekly immunization outreach queue to the pharmacy Slack channel
- Show total patient count, vaccine types due, and any flagged records needing attention
- Remind the pharmacist that no message has been sent and their approval is required before outreach goes out
Done when The pharmacist sees this week's immunization outreach queue in Slack and can approve or edit before sending.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send vaccine reminders to patients automatically?
No. Every reminder is drafted and staged in Slack for pharmacist review. No message reaches any patient until a pharmacist approves the batch, ensuring clinical accuracy and protecting patient health information.
Which vaccines does it track?
It surfaces any immunization recorded with a due date in Liberty Software, including flu, shingles, pneumococcal, COVID-19 boosters, and others. You can filter by vaccine type in your workflow settings to focus on specific programs.
What about patients who have already made an appointment?
Patients already scheduled for an immunization in Liberty Software are excluded from the outreach queue each run so they do not receive a redundant reminder.
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