Capture great reviews from patients right after debond
Every afternoon, WebRun opens Cloud9 Ortho, finds patients who had their debond appointment earlier that day, drafts a review request for each patient or guardian in Gmail, and notifies the front desk in Slack so staff can review and send while the patient's excitement is at its highest.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically request reviews from orthodontic patients after debond?
Every afternoon, WebRun opens Cloud9 Ortho, finds patients who completed their debond visit that day, and drafts a celebratory review request for each patient or guardian in Gmail. Staff review and send each draft the same day, capturing feedback at the moment patients are most delighted with their new smile.
- Review requests go out the same day as debond while patient excitement is highest
- Front desk staff send ready-made drafts rather than writing review requests from scratch
- No review request is sent without a staff member approving it first
Built for orthodontic practices · orthodontists · ortho front desk staff · dental marketing managers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
app.cloud9ortho.comin a real browser with your saved login - no setup, no API keys. -
1
Cloud9 Ortho - find today's debond appointments
- Open Cloud9 Ortho and filter today's completed appointments for debond visit types
- Capture patient name, guardian contact email, treating doctor, and appointment completion time
- Exclude patients who already received a review request in a prior run
Done when All debond appointments completed today are listed with patient contact details.
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2
Gmail - draft review request messages
gmail.com How to Automate Gmail
WebRun opens Gmail to draft review request messages. - Draft a warm, celebratory review request for each debond patient or guardian
- Congratulate them on completing treatment and include a direct link to your preferred review platform
- Save each message as a Gmail draft, leaving it unsent for staff review
Done when One draft review request per today's debond patient is saved in Gmail, unsent.
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3
Slack - alert front desk to review drafts
slack.com How to Automate Slack
WebRun opens Slack to alert front desk to review drafts. - Post a summary to the front-desk Slack channel listing today's debond patients and the count of drafts ready
- Include a link to the Gmail drafts folder
Done when Front desk staff have a Slack alert and can review and send the review request drafts the same afternoon.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it send the review request to patients without staff approval?
No. Every review request is saved as a Gmail draft and left unsent. A staff member reviews and sends each one, so no patient or guardian receives a message without human sign-off.
Which review platform does it link to?
You provide the review link when setting up the automation. WebRun inserts it into every draft, whether that is Google, Yelp, Healthgrades, or your preferred platform.
What if a patient had their debond but left unhappy?
Staff review each draft before sending, giving them the opportunity to decide whether to send the review request, delay it, or handle the situation personally instead.
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