Flag Observe.AI compliance risk calls the same day
Every morning, WebRun opens Observe.AI, reviews yesterday's calls scored against your compliance rubric, pings your compliance lead on Telegram with anything flagged, and sends a Twilio text for calls scored as a serious violation so they get reviewed the same day.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I catch Observe.AI compliance risk calls the same day?
WebRun reviews every call Observe.AI scored against your compliance rubric each morning, pings your compliance lead on Telegram with the flagged calls ranked by severity, and sends a Twilio text for anything scored as a serious violation. Flagged calls get reviewed the same day instead of surfacing weeks later in an audit.
- Compliance flagged calls get reviewed the same day instead of at audit time
- Serious violations reach the compliance lead by text, not buried in a report
- Every flag links straight to the recording and scorecard for fast review
Built for contact center compliance teams · QA managers · call center operations · regulated industries
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
observe.aiin a real browser with your saved login - no setup, no API keys. -
1
Observe.AI - review calls scored for compliance risk
observe.ai
WebRun opens Observe.AI to review calls scored for compliance risk. - Open Observe.AI and pull yesterday's calls scored against the compliance rubric
- Separate calls flagged as a risk from calls that passed clean
- Rank flagged calls by severity
- Capture the agent, call time, and specific rubric item that triggered the flag
Done when Yesterday's compliance flagged calls are identified and ranked by severity.
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2
Telegram - ping the compliance lead with flagged calls
telegram.org How to Automate Telegram
WebRun opens Telegram to ping the compliance lead with flagged calls. - Post the list of flagged calls to the compliance lead's Telegram
- Include agent, call time, and the rubric item that triggered each flag
- Link directly to the call recording and scorecard in Observe.AI
Done when The compliance lead has yesterday's flagged calls in Telegram.
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3
Twilio - text for serious violations
twilio.com How to Automate Twilio
WebRun opens Twilio to text for serious violations. - Send a text only for calls scored as a serious violation
- Include the agent name and a direct link to the recording
- Skip lower severity flags, which stay in the Telegram list
Done when The compliance lead has been texted about every serious violation.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun take action against the agent?
No. It only surfaces the flagged call for review. Any coaching or disciplinary decision is made by your compliance lead, not WebRun.
What counts as a serious violation needing a text?
Any call scored at the highest severity level on your compliance rubric in Observe.AI. Lower severity flags stay in the Telegram list for regular review.
Does it listen to calls in real time?
No. It reviews the scores Observe.AI has already generated for yesterday's calls, it does not monitor calls live.
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