See how your shared inbox was handled last week
Every Monday, WebRun opens Missive, reads last week's conversations across the shared inbox, tallies how many each teammate closed and which labels grew, posts the scorecard to Slack, and sends you the oldest conversation still open on Telegram.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I get a weekly report on how our shared inbox was handled?
WebRun opens Missive every Monday and reads the past week across your shared inbox, counting conversations closed per teammate, which labels grew, and what is still open. It posts the scorecard to Slack and sends your support lead the oldest unanswered conversation on Telegram.
- The team sees who carried the load before Monday standup
- The oldest open conversation gets named instead of forgotten
- Label growth shows what changed without anyone building a report
Built for support leads · shared inbox teams · customer service managers · agencies
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
mail.missiveapp.comin a real browser with your saved login - no setup, no API keys. -
1
Missive - read last week's conversations
missiveapp.com
WebRun opens Missive to read last week's conversations. - Open Missive and scope the shared inbox to the last seven days
- Count conversations closed per assignee and how many are still open
- Note which labels grew most and the oldest conversation still unanswered
Done when Last week's conversations are tallied by assignee, label, and open age.
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2
Slack - post the team scorecard
slack.com How to Automate Slack
WebRun opens Slack to post the team scorecard. - Post a short scorecard to the support channel
- Show closed counts per teammate, the label mix, and the still-open total
- Keep it internal. WebRun never replies to a customer conversation
Done when The team scorecard is posted in Slack.
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3
Telegram - flag the oldest open thread
telegram.org How to Automate Telegram
WebRun opens Telegram to flag the oldest open thread. - Send the support lead the oldest conversation still sitting open
- Include its age, its label, and who it is assigned to
Done when The lead has this week's oldest open thread on Telegram.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it reply to customers in Missive?
No. WebRun only reads conversations and reports the totals. It never replies, closes, or reassigns a conversation, and the Slack scorecard is internal to your team.
What counts as handled by a teammate?
A conversation closed in Missive last week with that person as the assignee. Conversations still open are counted separately so the two numbers never overlap.
Can it cover more than one shared inbox?
Yes. Name the inboxes or labels you want in scope and WebRun tallies each one, then posts them as separate sections in the same Slack scorecard.
Related templates
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