Get a supervisor into tense chats before they escalate
Every few minutes, WebRun checks active LivePerson conversations for signs of a frustrated or escalating customer, saves the transcript so far to Google Drive, and alerts the shift supervisor in Slack with a direct link so they can step in while the chat is still live.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I get a supervisor into escalating LivePerson chats before they get worse?
WebRun checks active LivePerson conversations every 10 minutes for signs a customer is frustrated or escalating, saves the transcript to Google Drive, and alerts the shift supervisor in Slack with a direct link. This gets a second, more experienced person looking at a tense chat while it is still live, instead of only after a complaint is filed.
- Supervisors get looped into tense chats while they are still live
- Full transcript context is ready the moment a supervisor opens Slack
- Escalation patterns get caught in minutes instead of surfacing only after a complaint
Built for contact center supervisors · customer service managers · conversational commerce teams · enterprise support operations
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
-
WebRun signs in and gets to work
Opens
liveperson.comin a real browser with your saved login - no setup, no API keys. -
1
LivePerson - find escalating conversations
liveperson.com
WebRun opens LivePerson to find escalating conversations. - Open LivePerson and check active conversations for frustration signals
- Look for repeated complaints, requests for a manager, or strong negative language
- Note the agent, conversation link, and how long it has been running
Done when Every conversation showing escalation signals is listed with its details.
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2
Google Drive - save the live transcript
drive.google.com How to Automate Google Drive
WebRun opens Google Drive to save the live transcript. - Open the shift escalations folder in Google Drive
- Save the conversation transcript so far as a dated file
- Keep the file updated if the same conversation is still escalating next run
Done when A current transcript is saved in Drive for every escalating conversation.
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3
Slack - alert the shift supervisor
slack.com How to Automate Slack
WebRun opens Slack to alert the shift supervisor. - Alert the shift supervisor in Slack for each escalating conversation
- Include the agent's name, the transcript link, and how long it has run
- Leave joining the conversation to the supervisor's judgment
Done when The shift supervisor has been alerted for every escalating conversation.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does WebRun step into the chat or message the customer?
No. It never joins the conversation or messages the customer. It only alerts your shift supervisor so a person can decide whether and how to step in.
How is an escalating conversation detected?
WebRun reads the live conversation in LivePerson for signals like repeated complaints or a request for a manager, checking every 10 minutes.
Why save the transcript to Drive if the chat is still live?
So the supervisor has full context the moment they open Slack, without needing to scroll back through the conversation themselves first.
Related templates
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