Get instant alerts when an intermodal shipment hits a delay or exception
WebRun monitors Rail Command every few minutes for newly flagged shipment delays and exceptions, posts an alert to the Slack operations channel with full details, and sends an SMS via Twilio to the responsible coordinator so your team can act within minutes of an issue arising.
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How do I get real-time alerts when an intermodal shipment has a delay or exception?
WebRun checks Rail Command every few minutes for newly flagged shipment delays and exceptions. When one is detected, it posts an alert to your Slack operations channel and sends an SMS via Twilio to the responsible coordinator, so your team is notified and can act within minutes of an issue arising.
- Exceptions are detected and your team is notified within minutes
- Coordinators receive a personal SMS so nothing is missed in a busy Slack channel
- No customer is alerted until your team decides to communicate
Built for intermodal operations coordinators · rail logistics managers · freight dispatchers · customer service teams
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
railinfo.rsilogistics.comin a real browser with your saved login - no setup, no API keys. -
1
RSI Logistics Rail Command - detect newly flagged delays and exceptions
rsilogistics.com How to Automate RSI Logistics Rail Command
WebRun opens RSI Logistics Rail Command to detect newly flagged delays and exceptions. - Open Rail Command and check the exception reporting module for new flags since the last run
- Identify shipments with a new delay, hold, diversion, or exception status
- For each new exception, capture the load number, carrier, current location, exception type, and responsible coordinator contact
Done when All newly flagged exceptions and delays since the last check are listed with full details.
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2
Slack - post exception alert to operations channel
slack.com How to Automate Slack
WebRun opens Slack to post exception alert to operations channel. - Post an alert to the Slack operations channel for each new exception
- Include load number, exception type, carrier, current location, and responsible coordinator
- Use a clear subject line so the alert is easy to spot in channel history
Done when A Slack alert is posted for every new shipment exception or delay.
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3
Twilio - send SMS to responsible coordinator
twilio.com How to Automate Twilio
WebRun opens Twilio to send SMS to responsible coordinator. - Send an SMS via Twilio to the coordinator responsible for each affected shipment
- Include the load number, exception type, and a short call-to-action in the message
- Only send to the on-duty coordinator contact number on file
Done when Each responsible coordinator has received an SMS alert for their affected shipment.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Will it alert customers when a shipment is delayed?
No. WebRun only sends internal Slack alerts and SMS to your coordinators. Any customer-facing communication about a delay must be drafted and sent by your team.
How quickly does it detect a new exception after it appears in Rail Command?
WebRun checks Rail Command every few minutes and posts the alert as soon as a new exception is detected, so your team is typically notified within minutes of the flag appearing.
What if the same exception appears in multiple runs?
It deduplicates alerts so your team only receives one notification per exception. It will alert again only if the exception status changes or a new exception is flagged on the same load.
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