Chase down missing controlled substance waste sign-offs
Every hour, WebRun checks Omnicell for controlled substance waste transactions still missing a required witness signature, posts a Teams reminder to the nurse and witness named on the entry, and opens a ServiceNow compliance ticket for any entry still incomplete past the end of that shift, so nothing lingers unsigned overnight.
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- Under $0.01 per run
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How do I make sure controlled substance waste entries get a witness signature before shift end?
WebRun checks Omnicell every hour for controlled substance waste entries still missing a required witness signature, reminds the nurse and witness in Teams to complete it, and repeats the reminder before shift end. Anything still unsigned once the shift ends gets an open ServiceNow ticket assigned to the pharmacy director, so a documentation gap never quietly carries into the next shift.
- A missing witness signature is caught the same shift instead of at the next audit
- Both the nurse and the named witness get reminded directly, not a general unit-wide notice
- Anything still open past shift end becomes a tracked ServiceNow ticket instead of a forgotten gap
Built for hospital pharmacy directors · nursing unit managers · pharmacy compliance officers · charge nurses
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.omnicell.comin a real browser with your saved login - no setup, no API keys. -
1
Omnicell - find waste entries missing a witness signature
omnicell.com How to Automate Omnicell
WebRun opens Omnicell to find waste entries missing a witness signature. - Open Omnicell and pull controlled substance waste transactions from the current shift
- Identify any entry missing the required witness signature
- Note the nurse, the named witness, the drug, and how long the entry has been outstanding
Done when Every waste entry missing a witness signature this shift is identified with the nurse and witness named.
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2
Microsoft Teams - remind the nurse and witness
microsoft.com How to Automate Microsoft Teams
WebRun opens Microsoft Teams to remind the nurse and witness. - Post a reminder in Teams to the nurse and the named witness that a waste entry needs their signature
- Repeat the reminder once, an hour before shift end, for anything still outstanding
Done when The nurse and witness on every outstanding entry have been reminded at least once.
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3
ServiceNow - open a ticket for anything still open
servicenow.com
WebRun opens ServiceNow to open a ticket for anything still open. - For any entry still missing a signature after shift end, open a compliance ticket in ServiceNow
- Assign it to the pharmacy director for follow-up and include the drug, quantity, and names involved
Done when Every waste entry unsigned past shift end has an open ServiceNow ticket assigned for follow-up.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it sign the waste entry on someone's behalf?
No. WebRun never signs or approves a waste entry. It only reminds the nurse and witness named on the entry that their signature is still needed, and escalates to a ticket if it stays incomplete.
Why does a missing witness signature matter?
A witnessed waste signature is how a hospital documents that an unused controlled substance dose was actually destroyed, not diverted. An entry without it is a compliance gap that needs closing the same shift, not weeks later at audit.
What happens to the ServiceNow ticket after it's opened?
It's assigned to the pharmacy director with the drug, quantity, and names involved, so follow-up happens through your normal ticket process instead of the gap being forgotten once the shift ends.
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