Remind staff to resolve narcotic count discrepancies before shift change
At every shift change, 7 AM, 3 PM, and 11 PM, WebRun checks Omnicell for any narcotic count that doesn't match between the outgoing and incoming nurse, texts both nurses through Twilio to recount together, and opens a ServiceNow ticket for the charge nurse and pharmacy manager if the discrepancy is still unresolved 30 minutes later.
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How do I make sure narcotic count discrepancies get resolved before shift change ends?
At every shift change, WebRun checks Omnicell for narcotic counts that don't match between the outgoing and incoming nurse and texts both through Twilio to recount together before the outgoing nurse leaves. If the discrepancy is still unresolved 30 minutes later, it opens a ServiceNow ticket for the charge nurse and pharmacy manager, so a shift-change miscount never quietly goes untracked.
- Most miscounts are resolved with a recount before the outgoing nurse ever leaves the floor
- Only genuinely unresolved discrepancies turn into a tracked ServiceNow ticket, not every miscount
- The charge nurse and pharmacy manager both own follow-up, so nothing sits unassigned
Built for charge nurses · hospital pharmacy managers · nursing unit staff · pharmacy compliance officers
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
www.omnicell.comin a real browser with your saved login - no setup, no API keys. -
1
Omnicell - compare the outgoing and incoming shift counts
omnicell.com How to Automate Omnicell
WebRun opens Omnicell to compare the outgoing and incoming shift counts. - Open Omnicell at each shift-change window and compare the outgoing nurse's count against the incoming nurse's count for every narcotic cabinet
- Identify any cabinet where the two counts don't match
- Note the drug, the variance, and both nurses named on the count
Done when Every mismatched shift-change count is identified with both nurses named.
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2
Twilio - text both nurses to recount
twilio.com How to Automate Twilio
WebRun opens Twilio to text both nurses to recount. - Text both the outgoing and incoming nurse to recount the cabinet together before the outgoing nurse leaves
- Send nothing when every count matches
Done when Both nurses on every mismatched count have been texted to recount.
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3
ServiceNow - escalate anything still unresolved
servicenow.com
WebRun opens ServiceNow to escalate anything still unresolved. - Check again 30 minutes after the text. If the discrepancy is still unresolved, open a ServiceNow ticket
- Assign the ticket to the charge nurse and pharmacy manager with the drug, variance, and both names
Done when Every discrepancy unresolved 30 minutes after the reminder has an open ServiceNow ticket assigned for follow-up.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it decide who's responsible for the discrepancy?
No. WebRun only flags that the counts don't match and asks both nurses to recount together. Determining what happened is left to the recount itself and, if needed, your compliance process.
Why give it 30 minutes before escalating?
Most shift-change discrepancies are a miscount that a quick recount together resolves. The 30 minute window gives both nurses time to recount before it becomes a tracked ticket, so routine miscounts don't turn into unnecessary paperwork.
Who has to act on the ServiceNow ticket?
It's assigned to both the charge nurse and the pharmacy manager, so the discrepancy has a named owner and doesn't sit unresolved once the outgoing nurse has already left the floor.
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