Get a weekly scorecard for your chatbot
Every Monday, WebRun opens Haptik, reads last week's conversation volume, containment rate, and human escalations, logs them as a new row in a Google Sheet next to prior weeks, and emails the CX lead a short summary of what moved.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I track my chatbot's weekly performance automatically?
WebRun pulls conversation volume, containment rate, and human escalations from Haptik every Monday, logs the week as a new row in a Google Sheet next to prior weeks, and emails the CX lead a short summary of what changed. Chatbot performance gets a standing weekly trend instead of a dashboard nobody checks.
- Chatbot trends are visible week over week in one sheet
- The CX lead gets a summary without opening the dashboard
- Sharp drops in containment get flagged the same week
Built for Customer experience teams · conversational AI product owners · support operations · enterprise CX leads
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
haptik.aiin a real browser with your saved login - no setup, no API keys. -
1
Haptik - pull last week's conversation stats
haptik.ai
WebRun opens Haptik to pull last week's conversation stats. - Open the Haptik dashboard and set the date range to last week
- Record total conversations, containment rate, and human handoffs
- Note the top intents driving volume
Done when Last week's conversation stats are captured for every metric.
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2
Google Sheets - log this week's row
google.com How to Automate Google Sheets
WebRun opens Google Sheets to log this week's row. - Open the chatbot scorecard sheet
- Add this week's row under the previous weeks
- Note the change versus the week before for each metric
Done when This week's row is added and compared against the trend.
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3
Gmail - email the CX lead a summary
gmail.com How to Automate Gmail
WebRun opens Gmail to email the CX lead a summary. - Draft a short email summarizing this week's numbers and the trend
- Flag any metric that moved sharply in either direction
- Send it to the CX lead
Done when The CX lead has this week's scorecard summary in their inbox.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it change any chatbot settings?
No. WebRun only reads conversation and containment stats from the Haptik dashboard. It never edits your bot's flows or settings.
What metrics does the scorecard track?
Total conversations, containment rate, human escalations, and top intents, logged as one row per week so trends are easy to see.
Can it alert someone if containment drops sharply?
Yes. Set a threshold and the email summary will call out any metric that moved more than expected that week.
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