Route every new at-need case to the right director the moment it arrives
When a new at-need inquiry arrives through FrontRunner Professional, WebRun captures the family's contact details and situation, creates the initial case record in Passare, and sends an immediate Slack alert to the on-call director so the family is reached promptly.
- No credit card
- Under $0.01 per run
- Cancel anytime
How do I automatically route new at-need funeral case inquiries to the right director?
WebRun detects new at-need inquiries in FrontRunner Professional the moment they arrive, creates an intake case record in Passare, and sends an immediate Slack alert to the on-call director with the family's contact details. The director is ready to call within minutes. No family waits for a human response.
- On-call directors are alerted within minutes of every new at-need inquiry
- Case records are started in Passare before the director picks up the phone
- No at-need inquiry is missed due to a routing gap or handoff delay
Built for funeral directors · funeral home owners · funeral home on-call staff
What does WebRun do on every run?
The exact actions WebRun takes, in order - in plain language, so you can adjust anything.
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WebRun signs in and gets to work
Opens
app.frontrunnerpro.comin a real browser with your saved login - no setup, no API keys. -
1
FrontRunner Professional - capture new at-need inquiry
frontrunnerpro.com
WebRun opens FrontRunner Professional to capture new at-need inquiry. - Detect a new at-need inquiry submission in FrontRunner Professional
- Capture the caller's name, contact number, and any details they provided about the deceased
- Record the time of inquiry and the source channel
Done when The new at-need inquiry details are captured with contact information and timestamp.
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2
Passare - open initial case record
passare.com
WebRun opens Passare to open initial case record. - Open Passare and create a new case record with the available intake details
- Set the case status to New Intake and assign it to the on-call director
- Note the intake time and source in the case notes
Done when An initial case record exists in Passare with intake details and director assignment.
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3
Slack - alert on-call director immediately
slack.com How to Automate Slack
WebRun opens Slack to alert on-call director immediately. - Post an immediate alert to the on-call director in Slack with the family's name, contact number, and inquiry time
- Include a direct link to the new Passare case record for quick access
- Also notify the funeral home's main operations channel so backup coverage is aware
Done when The on-call director has been alerted with everything needed to call the family immediately.
How is each run configured?
Secure by default
Connect once, stays signed in
WebRun signs in once and keeps each session in a persistent environment, so every run picks up right where it left off.
Every action is checked against this policy before it runs.
Questions, answered
Does it contact the family directly when a new inquiry comes in?
No. WebRun routes the alert to your on-call director and creates the case record. The director makes the first call to the family, ensuring a human is the first voice they hear.
What if the on-call director does not see the Slack alert quickly?
The alert is also sent to the main operations channel so backup staff can see it. You can add a Slack reminder escalation if no acknowledgment is received within a set number of minutes.
Can it handle after-hours inquiries the same way?
Yes. WebRun monitors for new inquiries at all hours. The Slack alert goes out immediately regardless of when the inquiry arrives, so the on-call director is notified around the clock.
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